Lost most my photos after update

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Alexander Glen

• February 18, 2021 14:16

Hi guys, Im pulling my hair out. I recently did an update of the newer version of AI. after it finished i am unable to use the photos that I have in my catalog. I can see the photos, but on each photo and folder there is triangle on them including on every photo in each folder. Can any one help or suggest anyway i can make them live again?

Please mail me direct, alecglen0@gmail.com

Thanks Guys

Alec 

1

• Official comment

  

  Helga Rowles

  • February 18, 2021 15:04

  Hi Alec,

  We've contacted you via email.
  Please check your inbox.

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  Victor Wood

  • February 19, 2021 23:26

  I am having exactly the same issue in Luminar 4 and Luminar AI after updating to macOS 11.2.1 earlier today. 

   

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  Alexandre LIGHT EX MACHINA

  • February 21, 2021 10:50

  Hi,

  Same here. I just updated to macOS Big Sur 11.2.1 and since then all my folders in Luminar AI are marked with the warning sign. When I click on the "Locate Folder" contextual menu and select the original folder, I just got an error message :

  Luminar AI cannot locate folder

  You already have Single Images Edits with specified path.

   

  I did have some Single Images Edits and removing them did not change this issue.

   

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  Helga Hufflepuff

  • February 21, 2021 15:45

  Hi Alexandre,

  We made sure to reach you via e-mail as well.

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  Gil Delavous

  • February 22, 2021 13:32

  Same here. Please help!

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