Luminar AI metadata lost after exporting as tiff file

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    Anastasia Davis

    Hi Rob! Could you specify if you tried to export the photo to another location? 

    Please reach our support team and we will investigate the case: https://skylum.com/support

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    Rob Willems

    Hi Anastasia, thank you for your reply. Yes, I tried to export the photo at tiff to another directory on my internal SSD. I will reach out to the support team.

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    Scott Greiff

    I also noticed this exporting to Photos app. Photos retains the camera and lens information, but not the actual shooting / exposure information.

    As an add-on request, I would like the ability to choose how the export takes place, in terms of tile type. 

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    Katherine Nelson

    Hi Scott Greiff! Please also reach our support team so we could take a closer look at the issue you have encountered: https://skylum.com/support

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    Mladen Erak

    Has this ever been looked at? I am seeing the same thing

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    Agatha Winter

    Hi Mladen Erak - Please also reach out to our support team so they could take a closer look at your particular case: https://skylum.com/support. Thanks in advance! 

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    Mladen Erak

    After some troubleshooting I see other software on my machine is having the exact same problem, even Apple's own Photos.app

    It seems like it is a bug in a couple of macOS versions. Specifically the macOS built-in TIFF codec. I am on Big Sur 11.4

    I just updated to 11.5 and now the issue is resolved.

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    Agatha Winter

    Hi Merak75 - Glad to hear that! Appreciate your sharing with us your solution. 

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    Cathy Greene

    I was going to reiterate Merak75’s comment. At least at this point my issues seem to be related to the latest MacOS update rather than Luminar AI. 

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