Luminar AI shows Warning sign on all images in Folders

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  • Avatar
    Black Eyes

    Hi, here is the solution suggested by Skylum Team. It works for me.

     

    Also, please try to do these steps:

    1. Close LuminarAI.
    2. Rename your folder "Nature".
    3. Open LuminarAI and try to locate the folder again.
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    Kate Williams

    Hi Member,

    The exclamation marks next to folders mean that the app has lost connection with them. It happens when the folders were relocated/renamed while Luminar was not running. Also, we've discovered it can happen after Big Sur OS updates where new security settings are introduced. 

    Is the Pictures folder a system one? If so, I'm afraid you won't be able to rename it.

    You can try restoring from backup this way:
    1. Hold down Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
    2. Select a backup that has been created prior to when you encountered the issue with the library and click Restore from Backup.

    After this, please try to locate the folder once again. 

    If the issue persists, please contact us at https://skylum.com/support. Please make sure to include a link to this thread in your request. 

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    Rob de Ruiter

    Wow, just renaming was THE so easy trick that worked and was mentioned by Black Eyes here above. Thank you so much. Now I can finally sleep...

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    Raphael

    Hi Kate Williams

    Thanks for your Suggestions. 
    The folder was not renamed, maybe something on the Update did Fail. 

    Renaming the folder magically fixed the Problem (Thanks Black Eyes)
    I will keep an Eye on that and report back if I find out more about the cause.

    greetings

    Raphael

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  • Avatar
    Black Eyes

    Renaming tip has been suggested by Skylum Team (2 other tips didn't work).

    PS: not only update from Catalina to Big Sur, but small update from Big Sur may cause this problem

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    Raphael

    That may be the case, thanks for helping me out.

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    Martin Jaiser

    I had the same issue. And I did as you suggested. 

    Now Luminar AI crashes every time I try to open it. Cant start anymore!

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    Martin Jaiser

    If I try to fix the opening issue by pick and place an image on the icon of Luminar AI, it gets to the state below saying "loading" but not doing anything more for hours...

     

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  • Avatar
    Victoria Grace

    Hi Martin,

    I'm sorry to hear you've faced this problem.

    Please try the following steps:
    1. Hold down Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
    2. Select a backup that has been created prior to when you encountered the issue with the library and click Restore from Backup.
    Here is the video tutorial that may also be helpfulhttps://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8

    Let us know how it worked.
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    Martin Jaiser

    Hi,

    got it working again with the video.

    Question: If I loose the catalogue, are all modification to the images lost?

    Or are they somehow recoverable?

    regards

    Martin

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    Helga Rowles

    Hi Martin,

    All edits are stored in the Luminar Catalog folder. Thus, if you lose it, you won't be able to recover your edits, I'm afraid.

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