Can't find Luminar AI in "My Software" and the proof of purchase

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Lillian Shih

• February 18, 2021 07:26

Hi, I have the same problem. I bought Luminar AI at (https://skylum.com/checkout/luminar-ai/au) but can’t find this app in my account. (not showing in “My Software” tab) I downloaded it thorough the link provided in the email, but I am running in 7 days trial even though I logged in with google account. Besides, I can’t find the proof of purchase after the transaction completed. Can you fix this issue as soon as possible? Thank you so much. 

You can also send responses to my email address (shimingyun337@gmail.com) 

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• Official comment

  

  Helga Rowles

  • February 18, 2021 09:05

  Hi Lillian,

  I haven't been able to locate a purchase associated with this email address.
  No worries - we will be able to locate it with some additional information.
  Please provide us with your PayPal receipt or transaction details from your bank. Attach the receipt to your support request at http://skylum.com/support 
  Thank you!

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  Darius Cole

  • January 16, 2022 11:24

  I have proof of purchase but still can't get my program. Under my software there a 1 in a red circle but that's it. All I have. I got a message my token wasn't valid. Now I'm stuck with not being able to do anything.

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  Anastasiia Moore

  • January 16, 2022 15:51

  Hi Darius Cole!

  There was a typo in the email with which you purchased Luminar AI. I've fixed it, so everything should be in order now, and you can see the app in your Skylum account:

  https://skylum.com/account/my-software 

  I also resent the confirmation email to your correct email address.

  Please let us know whether everything is in order now.

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