Can't find Luminar AI in "My Software" and the proof of purchase




  • Official comment
    Helga Rowles

    Hi Lillian,

    I haven't been able to locate a purchase associated with this email address.
    No worries - we will be able to locate it with some additional information.
    Please provide us with your PayPal receipt or transaction details from your bank. Attach the receipt to your support request at 
    Thank you!

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  • Avatar
    Darius Cole

    I have proof of purchase but still can't get my program. Under my software there a 1 in a red circle but that's it. All I have. I got a message my token wasn't valid. Now I'm stuck with not being able to do anything.

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  • Avatar
    Anastasiia Moore

    Hi Darius Cole!

    There was a typo in the email with which you purchased Luminar AI. I've fixed it, so everything should be in order now, and you can see the app in your Skylum account: 

    I also resent the confirmation email to your correct email address.

    Please let us know whether everything is in order now.

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