Frequent crashes after update to 1.0.1 and wish list

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Andreas Freytag

• February 04, 2021 12:58

After update to Luminar 1.0.1 I found some crashes I want to report here:

1. using strg+z Luminar crashes every time

2. space key+scroll wheel on the mouse crashes

3. sometimes Luminar crashes after working with local masks during apply the changes

4. Rename an own template leads to a crash

I like the approvements in the new version but I have a wish for further updates

1. square brush in the local masks section or a brush changing from round to square

My system

Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz

32GB RAM

Windows 10 Pro 64bit V 20H2

I let Windows decide to use the GPU for faster working

Thanks for your support

Andreas

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• Official comment

  

  Kirk Osborn

  • February 04, 2021 16:10

  Sorry to hear you've faced this issue. Please try reinstalling the app in the following way:

  1. Go to “Apps and Features” by right click on the Start button;
  2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
  3. Type %appdata% in Search (folder Roaming should open);
  4. Find the folder “LuminarAI” and delete it (it deletes your license for Luminarᴬᴵ too. Please, note that your Custom and downloaded Looks/templates will be removed, so make sure to save them somewhere);
  5. Go to Pictures and rename the folder called Luminar AI Catalog (if you have your Catalog anywhere else, find it and rename it).
  6. Install the app once again and launch it: http://skylum.com/download/luminar-ai-download 
  7. Choose to Create a New Catalog and add a small folder with images or a single image for editing. 

  Please, let me know how it goes now.

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  Andreas Freytag

  • February 04, 2021 16:59

  Thanks Kirk,

  I performed the tasks as discribed. In the control panel I found two versions of Luminar AI. The reason may be that the installation of the update failed before with the setup.exe so I had to download the big file of 816MB? Both versions were deinstalled and the new version installed with the file in the link above. Registration and what should I say..

  it works fine as standalone software and as a plugin in different other programs. Tomorrow i´ll reinstall my templates and skies.

  Thanks again. Now I´ll have fun.

  Andreas

   

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  Tom Nolle

  • February 05, 2021 17:24

  I had the same problem with the new update; every time I tried to edit or save an image, and sometimes when I opened it, it crashed.  I did what Kirk suggested above, and it seems to have fixed the problem.  In my case I install software on my D drive because there's a lot of space there, and I suspect that the update might have installed itself on C, but in any event, doing everything cited above worked.

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