Frequent crashes after update to 1.0.1 and wish list

Answered

Comments

3 comments

  • Official comment
    Avatar
    Kirk Osborn

    Sorry to hear you've faced this issue. Please try reinstalling the app in the following way:

    1. Go to “Apps and Features” by right click on the Start button;
    2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
    3. Type %appdata% in Search (folder Roaming should open);
    4. Find the folder “LuminarAI” and delete it (it deletes your license for Luminarᴬᴵ too. Please, note that your Custom and downloaded Looks/templates will be removed, so make sure to save them somewhere);
    5. Go to Pictures and rename the folder called Luminar AI Catalog (if you have your Catalog anywhere else, find it and rename it).
    6. Install the app once again and launch it: http://skylum.com/download/luminar-ai-download 
    7. Choose to Create a New Catalog and add a small folder with images or a single image for editing. 

    Please, let me know how it goes now.

    Comment actions Permalink
  • Avatar
    Andreas Freytag

    Thanks Kirk,

    I performed the tasks as discribed. In the control panel I found two versions of Luminar AI. The reason may be that the installation of the update failed before with the setup.exe so I had to download the big file of 816MB? Both versions were deinstalled and the new version installed with the file in the link above. Registration and what should I say..

    it works fine as standalone software and as a plugin in different other programs. Tomorrow i´ll reinstall my templates and skies.

    Thanks again. Now I´ll have fun.

    Andreas

     

    0
    Comment actions Permalink
  • Avatar
    Tom Nolle

    I had the same problem with the new update; every time I tried to edit or save an image, and sometimes when I opened it, it crashed.  I did what Kirk suggested above, and it seems to have fixed the problem.  In my case I install software on my D drive because there's a lot of space there, and I suspect that the update might have installed itself on C, but in any event, doing everything cited above worked.

    0
    Comment actions Permalink

Please sign in to leave a comment.