Lminar AI 1.01 - Incomplete Erase

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    Victoria Grace

    Hi!

    I've checked your image and wasn't able to reproduce the problem - https://prnt.sc/xnwjaj

    Could you please try to reinstall LuminarAI and see how it works then?

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    Jørgen Lock-Andersen

    Hello Victoria 

    Following a reinstall of Luminar AI the problem is now solved. 

    I initially updated from within Luminar AI using the Check for Update function both on my iMac and my MacBook. And exactly the same problem with the Erase function appeared both computers. And both are now g"cured" by reinstalling Luminar AI via my Skylum account. So the problem seems to be related to updating from within Luminar AI. 

    Thank you very much for helping. 

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    Victoria Grace

    Glad to hear it's working properly now!

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    Jørgen Lock-Andersen

    Sorry to bring some additional information about this. The actual problem with the Erase function appears after I have first used the Composition function and after this using Erase to remove the minder of the white disc. If I start by using Erase of the white disc in the original file it is completely removed and does not reappear after using resizing in the Composition function. 

    So I can still reproduce the problem after I first use resize to remove some of the left side of the picture (but not all of the white disc) and then use Erase to remove the remaining part of the disc. 

    Strange !! 

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    Victoria Grace

    That's strange. We were not able to reproduce it.

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Looking forward to hearing back from you. 

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