LUMINAR AI update1.0.1

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    Margaret Bright

    Hi Jürgen,

    The Erase tool is located under the Essentials tab: https://prnt.sc/xri2nu

    Do I understand correctly that the app freezes when you try using the Erase tool?

    Please send a screen recording of the issue to our support team so that they could investigate it for you. 
    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing from you.

    We also have German-speaking agents on our team, so feel free to reach out in German - they'll be happy to assist.

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