Purchased Luminar but not showing in my account

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Ernesto Garcia

• January 21, 2021 00:33

Hi, I have the same problem. Bought the software but I cannot find it in my account. I downloaded it thorough the link provided in the email, as well as the sky package, but I am running in 7 days trial. Can you fix this issue. Thank you.

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• Official comment

  

  Alina Skylum

  • January 22, 2021 09:38

  We have fixed the issue so now you should be able to see LuminarAI in 'My Software' tab.

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  Ernesto Garcia

  • January 21, 2021 09:16

  For your information I followed all instructions and I have send a request to the customer support with the proof of purchase (invoice). Not sure if it was necessary as it was directly purchased in your website (fastspring). I hope this gets solved soon. Any idea of how long does it take to customer support to make this things solved? Does it has to do with Big Sur OS? Thanks for your comments. 
  
  

   

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  Ernesto Garcia

  • January 22, 2021 12:29

  Thank you. It worked. Awesome support!

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