Purchased Luminar but not showing in my account

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3 comments

  • Official comment
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    Alina Skylum

    We have fixed the issue so now you should be able to see LuminarAI in 'My Software' tab.

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    Ernesto Garcia

    For your information I followed all instructions and I have send a request to the customer support with the proof of purchase (invoice). Not sure if it was necessary as it was directly purchased in your website (fastspring). I hope this gets solved soon. Any idea of how long does it take to customer support to make this things solved? Does it has to do with Big Sur OS? Thanks for your comments. 

     

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    Ernesto Garcia

    Thank you. It worked. Awesome support!

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