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4 comments

  • Avatar
    Margaret Bright

    Hi Dieter,

    Could you please get in touch with our support team and kindly provide them with crash logs?

    Here are the steps to perform:
    1. Reproduce the issue (the crash).
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request.

    To submit a request, please go to https://skylum.com/support.

    Hope to hear from you soon.

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  • Avatar
    Dieter Neitsch

     Has been sent.

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    Rajan Kannan

    The support team keeps asking for logs on all issues reported.. But i never seen any solution so far. Very disappointed with these crashes. 

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  • Avatar
    Helena Carter

    Hi Rajan Kannan,

    I'm sorry to hear about your experience. Still, we want to assure you that we're requesting the event logs since it helps our developers isolate the issue, find out why it happens and find the possible fixes. We really appreciate our customers' cooperation since it is what helps us find the bugs and ensure their fixes happen in a timely manner.

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