Purchase issue: cannot activate and not showing in my account.

Hello Customer Support, I Bought the software Luminar AI but I cannot find it in my account. I downloaded it through the link provided in the email, as well as the sky package, but I am running in 7 days trial. For your information I followed all instructions and I have send a request to the customer support with the proof of purchase (invoice). Not sure if it was necessary as it was directly purchased in your website (fastspring). I hope this gets solved soon. Any idea of how long does it take to customer support to make this things solved? Does it has to do with Big Sur OS? Thanks for your comments.

Official comment

Kirk Osborn

January 21, 2021 16:00

Hi. We are currently investigating your case. I will send you an email as soon as your issue is fixed. Please stay tuned.

Ernesto Garcia

January 21, 2021 16:01

Thank you Kirk,
I wait for your news.

January 22, 2021 06:47

Thank you! Now it works ok. Quick and professional support!!

Purchase issue: cannot activate and not showing in my account.

Comments

Didn't find what you were looking for?