Luminar previews in library view look different than in editing tab

Answered

January 12, 2021 11:12
Edited

Hi!

I recently bought Luminar 4 and am happier with it than I thought after my experiences with Luminar 3. I have one problem though, that drives my nuts...

My Library view shows my pictures without edit or differently edited than my edit view. If i edit an image and go back to library, the edits wont show. If I copy the edits and paste them onto more images, they change but look differently than the edit should look. They look totally fine in the Edit view...

My computer is a i7 9750H, 16GB RAM, fast SSD PCI drive. Graphics card is a NVidia RTX 2060.

Any Ideas?

Cheers,

Moritz

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8 comments

Austin Miller

January 12, 2021 16:02
Hello Moritz.

We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue.
You can use Monosnap to record your screen: https://monosnap.com/welcome

Here's how you can send us the file with the recording:
1. Visit https://wetransfer.com/
2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
3. Click Add your files.
4. Select the file(s) on your computer.
5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
6. In Send As select Link.
7. Click Transfer.
8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
Looking forward to hearing from you.
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Moritz Wellner

January 12, 2021 17:58
Hi Austin!

I tried to open a support request but the form doesn't work.

I made the video an emailed it to contact@skylum.com but I only got an answer from a bot telling me, to make a request via https://skylum.com/support, which doesn't work...

Do you have an alternative eMail for me?

Cheers,

Moritz
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Moritz Wellner

January 13, 2021 08:56
Good Morning Austin!

I tried different browsers on my PC and then tried the same Chrome with the same extensions on my Mac and the support request was possible there. So I submitted a request just now and attached a link to the video.

Cheers,

Moritz
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Kate Williams

January 13, 2021 09:41
Hi Moritz ,

Please note that contact@skylum.com is not a support contact. You can reach us directly at support@skylum.com. Moreover, please let us know what exactly didn't work when you tried to submit a request via the form. The screenshots would be much appreciated.
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Moritz Wellner

January 13, 2021 09:53
Hi Kate.

As stated above I managed to get the support request going throug my mac but on my windows machine, the submit form is incomplete. I tried it with Chrome and Firefox under Windows. Here is a screenshot.
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Kate Williams

January 13, 2021 14:07
Hi Moritz,

That's strange. I've checked it on my end and this is how the support form looks like for me: http://prntscr.com/wmmj1w

Could you please try to clear the cache and cookies in Chrome? https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Meanwhile, please use support@skylum.com to reach out to our team. Also, in your support request please let us know which Chrome version you have.
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Moritz Wellner

January 13, 2021 14:21
Hi Kate.

Already did that more than once. Doesn't change anything.

I used my. Mac to contact the support, as I already told you!

Cheers,

Moritz
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Angela Andrieux

January 14, 2021 17:19
Hi Moritz,

I've confirmed that we've received your email. One of my colleagues will reply to you as soon as possible.
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