Hello Skylum CEO!

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    Mark Haskell-Cooper

    I agree with your points. One day this may work as it should - I am hopeful.

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    Yener Bülbül

    ............ and they need a german forum section. ;-)

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    Yener Bülbül

    .... and more support we need all too!!! Where are the support guys and ladies?

     

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    Kate Williams

    Hi Yener,

    The support team can be accessed here: https://skylum.com/support. You've mentioned you're expecting an answer on your emails, yet I was unable to locate a support request while searching via your name or email that you used to sign up here. If you've used a different email, please provide it so we could look up your requests.

    Export fails to other directories then the standard directory. > Which exact folders are you referring to?  Have you tried to allow Luminar AI through your antivirus software? Make sure to add Luminar to the exceptions following the steps in the "Whitelist apps with Controlled folder access" section here: https://www.windowscentral.com/how-enable-controlled-folder-access-windows-10-fall-creators-update  If the issue persists, contact us at https://skylum.com/support. We have German-speaking support as well who'll be able to check whether anything can be done to speed up your editing workflow. 

    Some graphics problems in professional mode. BTW: he professional mode seems to have the most problems. >  
    Please send us a detailed step-by-step description of the issue you've encountered or, even better, a screen recording. You can use Monosnap to record your screen: https://monosnap.com/welcome

    No undo > Please note that the Undo/Redo are currently not available in the Clone and Stamp and Erase tools, but we hope to change that in the future updates. In the rest of the features, you can press Ctrl+Z or click Luminar AI > Edit > Undo. It's also possible to undo changes in the History tab: https://manual.skylum.com/ai/en/topic/history 

    Problems with clouds and buildings sometimes. Clouds displayed on the buildings walls. > Our team is working on the enhanced Sky AI 2.0 tool right now.  Feel free to reach us at https://skylum.com/support and provide us with the photos where this issue occurs so we could forward them to our devs.

    Here's how you can send us the files:

    Visit https://wetransfer.com/

    If it's your first time visiting this website, it might ask you to purchase a subscription.

    Simply select to proceed with the free version.

    Click Add your files. Select the file(s) on your computer.

    After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).

    In Send As select Link. Click Transfer.

    After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Its not possible going direct in the Catalogue section. Must press another Tab before. > We've filed a corresponding feature request. 

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    Matthias Müller

    ...The support team can be accessed here: https://skylum.com/support...

    But you will get no answer on your question

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    Mike Leslie

    It is surprising how much of the support email request are lost.  Are maybe they are not lost, but just a stalling means by a support team that really does not exist.

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    Helena Carter

    Matthias Müller,

    We have replied to you on January, 16, see the screenshot: https://prnt.sc/xhwx09

    Mike Leslie,

    The last our communication via your email mike.les***@*******.net was on July, 25. Did you by any chance contact us via another email?

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    Matthias Müller

    Helena Carter

    in your email you did not answer any question like I told.

    To get a refund was just because the support does not answer any questions.

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    Mike Leslie

    Helena Carter

    No I have not I was just making a point.

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