Luminar 3 no longer supported

Answered
Follow
Avatar
Petras Baronas
  • Edited

Long time waiting for updates for my Luminar 3. I bought Luminar 3 straight before Luminar 4 came. Luminar 3 never worked properly and always lacked updates. All Luminar 3 users were told: don't worry Luminar 3 is a different product it continuously will get support and updates from Skylum. Now you are telling: we no longer support it. Dear Skylum please provide some opportunities for Luminar 3 clients ( flexible switch to Luminar 4 or so ) or just build a better final version of Luminar 3 which can work on Big Sur.

1

Comments

9 comments

Sort by Date Votes
  • Avatar
    Austin Miller

    Hello Petras/

    Please note that Luminar 3 will receive an update for macOS Big Sur. However, there is no ETA on it.

    Also, note that Luminar 4 is a paid upgrade for Luminar 3.

    0
    Comment actions Permalink
  • Avatar
    Petras Baronas

    Very bad strategy. So please keep upgrading Luminar 3 then. It still just doesn't work. 

    0
    Comment actions Permalink
  • Avatar
    Petras Baronas

    Hello, any news about upgrade for macOS Big Sur? Official Skylum Twitter post states that Luminar 3 not not will receive an upgrade for macOS Big Sur.

    0
    Comment actions Permalink
  • Avatar
    Agatha Winter

    Hi Petras,

    I'm afraid Luminar 3 will not be updated.
    However, we provide anyone who owns Luminar 3 and experiences tech issues with this app on Big Sur with a free Luminar 4 license. If you decide to take us up on that offer, please contact us at https://skylum.com/support

    0
    Comment actions Permalink
  • Avatar
    Mauro Piccotti

    Hi there, I waited ages to upgrade to Big Sur for many reasons and I wasn't aware of the problems of Luminar on it. A couple of weeks ago I had to, and noticed that it crashes each time I try to export a picture after editing. Useless to say that I'm extremely pissed off, two days ago I tried to contact the support through that form attaching also the error log and it didn't work, then I sent an email... and the automatic reply told me to contact you at the same not working form.
    Is it true that we can upgrade to 4 for free or at least with a good discount? Useless to say that after this I would never buy another "lifetime license" at full price, pay for pay I would try "other alternatives".

    0
    Comment actions Permalink
  • Avatar
    Agatha Winter

    Hi Mauro,

    I couldn't locate your ticket. Have you submitted your support request from another email address? Please reach out to us at www.skylum.com/support or email support@skylum.com and our support team will be happy to assist you further. Thanks!

    0
    Comment actions Permalink
  • Avatar
    Mauro Piccotti

    Thank you Agatha Winter, very appreciated. I'm already taking care of some pictures with new Luminar.

    0
    Comment actions Permalink
  • Avatar
    Stephan Pirsch

    Hi Agatha Winter, I contacted the support, as you suggested above, via the support form on the skylum website, and provided my luminar 3 licence number. I got no response, however. What else can I do to reemploy luminar 3 on Big Sur?
    Thanks, 
    Stephan

    0
    Comment actions Permalink
  • Avatar
    Kirk Osborn

    Hi Stephan,

    I've sent you an email to clarify some details. Please check your inbox.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post