Luminar 3 no longer supported

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    Austin Miller

    Hello Petras/

    Please note that Luminar 3 will receive an update for macOS Big Sur. However, there is no ETA on it.

    Also, note that Luminar 4 is a paid upgrade for Luminar 3.

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    Petras Baronas

    Very bad strategy. So please keep upgrading Luminar 3 then. It still just doesn't work. 

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    Petras Baronas

    Hello, any news about upgrade for macOS Big Sur? Official Skylum Twitter post states that Luminar 3 not not will receive an upgrade for macOS Big Sur.

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    Agatha Winter

    Hi Petras,

    I'm afraid Luminar 3 will not be updated.
    However, we provide anyone who owns Luminar 3 and experiences tech issues with this app on Big Sur with a free Luminar 4 license. If you decide to take us up on that offer, please contact us at https://skylum.com/support

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    Mauro Piccotti

    Hi there, I waited ages to upgrade to Big Sur for many reasons and I wasn't aware of the problems of Luminar on it. A couple of weeks ago I had to, and noticed that it crashes each time I try to export a picture after editing. Useless to say that I'm extremely pissed off, two days ago I tried to contact the support through that form attaching also the error log and it didn't work, then I sent an email... and the automatic reply told me to contact you at the same not working form.
    Is it true that we can upgrade to 4 for free or at least with a good discount? Useless to say that after this I would never buy another "lifetime license" at full price, pay for pay I would try "other alternatives".

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    Agatha Winter

    Hi Mauro,

    I couldn't locate your ticket. Have you submitted your support request from another email address? Please reach out to us at www.skylum.com/support or email support@skylum.com and our support team will be happy to assist you further. Thanks!

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    Mauro Piccotti

    Thank you Agatha Winter, very appreciated. I'm already taking care of some pictures with new Luminar.

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    Stephan Pirsch

    Hi Agatha Winter, I contacted the support, as you suggested above, via the support form on the skylum website, and provided my luminar 3 licence number. I got no response, however. What else can I do to reemploy luminar 3 on Big Sur?
    Thanks, 
    Stephan

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    Kirk Osborn

    Hi Stephan,

    I've sent you an email to clarify some details. Please check your inbox.

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