Aurora HDR suddenly has no activation - activation fails

Completed

January 06, 2021 12:11
Edited

Dear all,
while working on my photos Aurora HDR suddenly stopped working, claiming it's in "Testing Mode" and the wheel in the little window showing "remaining days" is spinning.
I entered my email and activation code several times, nothing changes. Auroa HDR doesn't start.
I also disabled the firewall and antivirus, still the window pops up claiming "Authentification failed".
As mentioned above: this happened suddenly while working on my photos!

Comments

40 comments

Janne-Petteri Kumpulainen

January 06, 2021 12:18
Same problem, suddenly I'm in testing mode and authentication failed. Tried to even reinstall whole software but it doesn't help.
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Michael Knöbl

January 06, 2021 12:21
"Glad" to read, that i'm not the only one ;-)
Possibly a server error at Luminar/Skylum?
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Janne-Petteri Kumpulainen

January 06, 2021 12:27
Propably something like that, but this shouldn't be happening with paid software... It was already activated before, and now suddenly it wasn't and can't do anything with it. Aurora HDR 2018 seems to work still.
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Michael Knöbl

January 06, 2021 12:40
Not over here, 2018 version stopped working too, with the same error message...
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Marco Marrocco

January 06, 2021 13:07

Edited
Same for me. Skylum, what the hell?

EDIT: Aurora 2018 still active for me.

EDIT2: just as I was typing the above, TRIAL MODE.

EDIT3: this doesn't seem to affect Luminar 3 so far - hope it lasts.

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Marco
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Wido Ballmann

January 06, 2021 12:45
Same here! It´s my free day this week and i can´t work with Aurora!
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Michael Knöbl

January 06, 2021 12:46
Welcome to the club!
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Janne-Petteri Kumpulainen

January 06, 2021 13:06
Ok, now 2018 version stopped working for me too.
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Member

January 06, 2021 13:06
Same here. Aurora HDR hangs after "Authentication Failed", Luminar 4 ok (yet).

Paid software, extra annoyance.

BTW, it looks like their "authentication (user control)" requires/keeps continuous connection to their auth servers. One would not call it best practice by any means.
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Marco Marrocco

January 06, 2021 13:14

Edited
>One would not call it best practice by any means.

Especially since it makes their claim that "you will be able to keep on using this software many years from now as long as the requirements are met" totally laughable.

Not that I had any doubt about it.

Regards,

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Marco
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Michael Knöbl

January 06, 2021 13:18
Luminar AI still works at my side... (in my opinion not worth buying it, btw.).
Really seems to be a server error for Aurora authentifications (which in my humble opinion is not very proffessional) - I hope it can be fixed soon... and I agree... it's nasty... I have to work on some more of hundreds of photos... ;-)
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Виталий Владиславович

January 06, 2021 13:33
Same problem!

I must working with my images ,and now what???
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Margaret Bright

January 06, 2021 13:56
Hi guys,

Could you please try activating your Aurora HDR once more? Are you able to activate it?

If you are, please let me know if the issue persists after you restart the app.
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brodie jenkins

January 06, 2021 13:58

Edited
mine is also telling me im in trial mode , authentication failed .. tried reinstalling.. cleaning registry etc.. nothing works
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Michael Knöbl

January 06, 2021 14:11

Edited
@ margaret: Nope... same troubles as before.. authentification server is obviously down... (and even "Test Mode" doesn' t work)
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Виталий Владиславович

January 06, 2021 14:19
the same problem!!!
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Marco Marrocco

January 06, 2021 14:19
Still KO here.

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Marco
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Виталий Владиславович

January 06, 2021 14:20
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Margaret Bright

January 06, 2021 14:28
Thank you for the screenshots guys! I am checking with our techs and will get back to you as soon as I hear something.
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Michael Knöbl

January 06, 2021 14:34
@margaret:: thanks!
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Member

January 06, 2021 14:39
the same problem!!!
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Member

January 06, 2021 14:42
I hate it, everything has stopped now. I don't see anything happening.
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Aki Mi

January 06, 2021 14:44
I am facing the same problem.
The area of use is the Thailand.
I want you to heal quickly.
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Harald Jørgensen

January 06, 2021 14:59
We have the same problems! Like the screenshot some of you have sent in! It's really frustrating when you have bought something, and it doesnt work !!! I didnt think that this could happen!!! And it happened when we was in the middle of a big work! We has sent mail to Skylum to report it, but havent got any answer yet
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Michael Knöbl

January 06, 2021 15:02
@harald: if you get a response from Skylum support, could you please share their answer here? Very much appriciated!
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Bogdan Jakieła

January 06, 2021 15:04
A similar problem. I have been logged out and cannot log in. Does not accept license code
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Roy Blackwell

January 06, 2021 15:24

Edited
I suspect this is something happening to all Aurora HDR owners.
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Margaret Bright

January 06, 2021 15:19
Our techs are looking into this issue right now. I hope we can get this sorted out as soon as possible.

I will keep you guys updated.

Sorry for the temporary inconvenience!
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Janne-Petteri Kumpulainen

January 06, 2021 15:56

Edited
Better change the authentication system so it doesn't happen again. Is it really needed that the program checks middle of the work that if it's "still" authenticated or not? Should be really needed only once when launching it very first time. This is once again the situation where the copy protection or similar system fails to those who have actually paid for it.
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Michael Knöbl

January 06, 2021 15:57
@janne: fully agreed!
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