LuminarAI Crashing Frequently with CoreCLR.dll DotNet error

Answered

January 05, 2021 20:32

Hi.

I can see CoreCLR.dll crashes have happened with various versions of Luminar for some time. I have a Win 10 64 bit computer with 16gb ram and all the updates. Luminar AI crashes a lot. Here's an example event log. I can see many others have had this problem.

Has anyone fixed it ?

Faulting application name: Luminar AI.exe, version: 1.0.0.7348, time stamp: 0x5dedc13b
Faulting module name: coreclr.dll, version: 4.700.19.60701, time stamp: 0x5debd517
Exception code: 0xc0000005
Fault offset: 0x0000000000190f8b
Faulting process ID: 0x4e4c
Faulting application start time: 0x01d6e3a0c36be015
Faulting application path: C:\Program Files\Skylum\Luminar AI\Luminar AI.exe
Faulting module path: C:\Program Files\Skylum\Luminar AI\coreclr.dll
Report ID: c24d61bf-c778-41d9-a213-7fb00d282953
Faulting package full name:
Faulting package-relative application ID:

Application: Luminar AI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFB10DAED07

Thanks

Andy

Comments

6 comments

Margaret Bright

January 06, 2021 08:45
Hi Andrew.

Please try reinstalling the graphics card drivers with GURU 3D DDU (Display Driver Uninstaller).

Here's the link to download it: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Please, run the GURU 3D DDU (Display Driver Uninstaller) from safe mode, and remove your GPU drivers, then just reinstall them.

Here's a video tutorial for you: https://www.youtube.com/watch?v=bP-2B14Nckw

Then, download and install drivers from the manufacturer's website:
After you have updated your graphics card drivers, make sure to set your discrete graphics card to run Luminar by default (usually this concerns laptops). Refer to your graphics card's manufacturer's website if you need help with that.

If your discrete card is Nvidia, you can find the instructions here.

If your discrete card is AMD, the video instruction is accessible here.

If the issue persists, please get in touch with our support team at https://skylum.com/support. They will be happy to help! I must also inform you that due to a high amount of requests, it may take some time for them to get back to you so I would like to kindly ask for your patience.
0

Comment actions Permalink
Andrew Webb

January 07, 2021 08:54
Thank you Margaret. I've followed those instructions and so far, I've not had any application crashes since. I'll keep pushing the software this week and make sure it's running with the stability it should. I'll let you know how I get on.
0

Comment actions Permalink
Andrew Webb

January 08, 2021 18:50
Actually, no. It's still crashing a lot with the same sort of error.
1

Comment actions Permalink
Austin Miller

January 08, 2021 19:59
Hello Andrew. Does the crash appear after some certain steps or the crash is random?
0

Comment actions Permalink
Andrew Webb

January 16, 2021 10:34
Good news, it's been stable for a couple of weeks now.

I used Display Driver Uninstaller to remove all drivers from all manufacturers as I previously had a built in ATI GPU. I installed the latest NVIDIA drivers and now Luminar AI seems to run reliably and hasn't crashed during editing or export.

To answer your question Austin, it was fairly random crashes, mostly during export when running as a plugin or when trying out different presets rapidly one after another, or switching skies. As if it was triggering a crash during heavy GPU usage.

Thanks

Andy
0

Comment actions Permalink
Helga Rowles

January 16, 2021 14:36
Hi Andy,

Thank you for the great news!
I'm really glad to hear that everything is fine now.
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?