Luminar 4 image preview does not refresh after edits are made
Answered
I recently downloaded Luminar 4 for free as a part of the intel bonus bundle on my laptop (not exactly sure if this is the full version) and am having a strange problem:
The image preview does not update when I make any edits using the Edit sidebar (for example, change the Light Temperature, use AI Enhance etc.). It seems like the film strip on the left hand sidebar (with a tiny version of my image) updates perfectly fine. As well if I zoom into the image or out of the image, the preview refreshes fine (only refreshes once though, doesn't keep refreshing the preview if I continue making edits).
Also strangely I've found that this issue only happens when I'm using the laptop display. If I have Luminar open in full screen on an external display the everything seems to work fine.
So far I have tried the following:
- Uninstalling and reinstalling Luminar
- Installing Luminar on a fresh windows install
- Trying different versions of Intel graphics drivers (official ones from OEM and updated generic drivers)
Using Luminar 4.3.0 build 7119 (also tried 6886 from the offline installer, but same issue)
Specs for my laptop are as follows:
- Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 1.38 GHz with integrated Intel Xe graphics (I strongly suspect it could be related to the graphics drivers, Intel has had to fix bugs with several other applications)
- 32 GB ram, 1TB SSD
- Windows 10 Home 20H2 (64 bit of course)
- Dell Inspiron 5406 touch screen laptop (laptop screen has 1080p resolution, running at 125% display scaling factor, external monitor is 1440p)
Please let me know if anyone has any suggestions or if I can submit some sort of bug report. Would be pretty cool to play around with luminar I think.
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Hey,
I face the exact same issue on my laptop.
I have also installed Luminar 4.3.0. build 7119. But I couldn't find any differences using the laptop screen or an external display.
I have Luminar running also on my gaming computer with the same version number but here it works fine.
So, any suggestions are much appreciated :)
edit: I just realized that you (@rb) also have the Intel Xe graphics in your computer. I really suspect that the issue is related to this graphics since I have the same hardware.
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issue is related to Skylum coding versus new GPU Intel IRIS Xe on 11th gen CPUs (TigerLake)
see my reply in that post for solution:
https://community.skylum.com/hc/en-us/community/posts/360010168459/comments/360002577020
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Same issue here with Luminar 4.3.0 (7119) on Lenovo Yoga slim 7i with i7-1165G7 processor and Intel Iris Xe Graphics, 16 GB RAM. All drivers and updates (Windows, Lenovo, Intel) are installed. Problem occurs as well with as without hardware acceleration for Luminar (set in the graphics settings).
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To the best of my knowledge the lastest version of Luminar 4 on Windows is 4.3.0 (6886). If you are using a version 4.3.0 (7119), that quite possibly is a hacked version and has compromised you computer in some way. At a minimum, you may have spent money for an invalid product.
See this post:
https://community.skylum.com/hc/en-us/community/posts/360010072380/comments/360002575740
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Tks Roy
my version is a genuine Trial version of Luminar and it resulted with Luminar4.3.0_(7119) as reported to Skylum Support
the issue has been CONFIRMED by Skylum - replying to me via direct email from support though...
I don't understand why they don't better communicate and share, on that particular issue, on these community posts where more and more users with 11th gen CPUs & Intel Iris Xe will experience the exact same problem
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David
Now that you ask I am not sure if I really deactivated hardware acceleration. This is what I tried:
First I tried to activate hardware acceleration. I opened graphics settings in Windows, klicked on "Desktop App", added Luminar 4 and confirmed "Best Performance" or so.
Thrn, in order to deactivate hardware acceleration again, I deleted the settings for Luminar there.
Neither of it helped.
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Anja
try this - that will work... although not ideal solution, that helps pending Skylum to fix it.
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just run Registry Editor = type-in REGEDIT command
browse registry tree down to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Avalon.Graphics
you will probably need (as I had) to create a new DWORD type key and name it = DisableHWAcceleration.
Once created - double click for opening and set Value to 1(disable) or 0(enable).
See below - is 0 because I ran video editing last night and tried to set 0 for enabling hw acceleration
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David SIMON - You got it! Thank you! Disabling hardware acceleration does indeed fix the issue. So it seems like Intel/Microsoft or whoever is responsible for the issue is going to have to fix the issue on their end sooner or later (perhaps that's why they are giving away luminar for free to Xe graphics, so we can beta test it for them ;)
Roy Blackwell - Thanks! Yes I was a bit suspicious of version 7119 at first, but it seems like when I use the offline installer it installs 6886, but when I use the online installer version it installs 7119 (may only be a thing for folks with intel Xe graphics though).
Anja T. and @~!C!~ - Like David mentioned you'll need to mess around with the Windows Registry in order to get things to work. Usually it's not recommended to touch any of these settings since the side effects can be pretty bad. I'm also not sure 100% if this causes any issues with other applications either, so will probably just re-enable hardware acceleration and stick to using my external monitor where things magically seem to be working ok (as long as the luminar window is completely maximixed).
To all who have recently bought a laptop with intel graphics you can get a single-seat license of luminar for free from Intel here: https://softwareoffer.intel.com/Campaign/LearnMore/873fbd13-4346-4501-8be2-fa5bcac8921a (not sure who's footing the bill for this, but if it's skylum then I suspect my post is going to get deleted real soon, as soon as the mods are back from vacation :P )
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I followed the steps in the Windows Registry now - and indeed it works. Thank you very much. So at least I can use Luminar with the workaround until the problem is properly resolved by Skylum.
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tried the maximized Luminar window under external monitor = trick does not work for me :(
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wow, this is real bad....I was going nuts trying to figure out why my previews on SKY replacement were not rendering, sometimes they would if I tried different zoom ratios......
Sounds like right now you must do a REGEDIT to disable hardware acceleration.....
Maybe I should return my brand new HP ENVYwith the Intel 11 generation which I actually like,, more than my old Dell XPS, it's very very fast....
I don't play games or do any other graphic heavy stuff but will this be an issue with other editing s/w??? I hope some solution is worked out but I thought on the Skylum end they arent really supporting Luminar 4, having "replaced" it with AI. I really wasn't up for "investing" in AI now and don't even know if that will work.
I have used the Photoshop Sky Replacement and must say, Luminar is more flexible and intuitive, when it works -
Hi Member,
This behavior is a result of a Microsoft WPF or Intel driver bug.
A quick search shows that a number of other apps using the same graphical subsystem are also affected.
Thus, a Microsoft / Intel is expected to ship a fix. Meanwhile, our techs are checking whether something can be done on our end to improve the situation.The steps below only disable hardware acceleration for WPF applications, not your whole system:
1. Type CMD in the search field on your Taskbar, right-click on the Command Prompt line and choose Run as administrator. See the screenshot: http://prntscr.com/xcv2l12. In the Window that opens, copy and paste the line below:reg add HKCU\SOFTWARE\Microsoft\Avalon.Graphics /v DisableHWAcceleration /t REG_DWORD /d 13. Press Enter on your keyboard.
See the screenshot: http://prntscr.com/xcv0tb(No worries, you'll be able to reactivate hardware acceleration anytime in the following way:1. Type CMD in the search field on your Taskbar, right-click on the Command Prompt line and choose Run as administrator2. In the Window that opens, copy and paste the line below:reg delete HKCU\SOFTWARE\Microsoft\Avalon.Graphics /v DisableHWAcceleration3. Press Enter on your keyboard.4. The command prompt will ask you to confirm whether you'd like to delete the registry value by typing Yes or No.
Type Yes and press Enter on your keyboard.See the screenshot: http://prntscr.com/xcv4wd ) -
Hi,
I also have the same issue with an Iris xe computer.
Disabling the hardware acceleration also worked for me. But could you elaborate on what might be the side effects if we leave hardware acceleration disabled all the time ?
The previous note indicates that this will only affect WPF apps, what are WPF apps and what apps might be affected ?
Also is there a way to create a file (ex: .bat) that would disable the hw acceleration automatically on invoking Luminar and re-enabling it when we exit Luminar ?
Thanks again
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Fyi, I read Kate Williams' solution and got an email response to my help ticket a month ago but it's a non-starter for me.
I'm simply not going to mess around with with my registry. Why should we need to? I get the impression that Sklylum isn't going to address it with an update. I'm not going to fork over $$ for AI... b/c I don't know if the same issue exists with it and there's no free trial
Maybe updated intel graphics drivers will help
Anyone try that? There's an intel generic driver out there but I'm waiting for the OEM specific driver (I have HP).
Meanwhile without access to a desktop, I have to make do with Photoshop' s sky replacement tool. Frankly I like Luminars. interface a lot more for this tool. But Adobe works.
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Hi Member,
It looks like you're facing an issue caused by a global problem with Iris XE graphics as discussed here: https://github.com/dotnet/wpf/issues/3817
Our team is currently checking whether something can be done on our end to fix the issue.
Meanwhile, you can try to disable hardware acceleration following the steps above.You'll also be able to reactivate hardware acceleration anytime.
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Hey guys,
sorry for the reactivation of this old topic, BUT:
I just installed the newest Intel graphics driver and now everything seems to works as expected.
So just follow this link and install the newest version:
https://www.intel.de/content/www/de/de/download/19344/intel-graphics-windows-dch-drivers.html
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