REFUND AS MIGRATION FROM LUMINAR 4 to AI IS NOT POSSIBLE

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Kirk Winslow

• January 04, 2021 22:55

That this is Skylum's response re: the inability to migrate edits from Luminar 4 to AI is maddening to me and should be well-understood by prospective purchasers:

LuminarAI is a brand-new program, rebuilt from the ground up. It is not an upgrade to the previous version of Luminar. Moreover, we suggest to treat LuminarAI as an alternative to all traditional photo editors, including Luminar 4. Because of that, you will not be able to move your catalog and edits directly to LuminarAI.

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  Kirk Winslow

  • January 04, 2021 22:56

  I would like to exercise my 30-refund option.  How do I go about that?

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  Elena O'Brien

  • January 05, 2021 09:16

  Hi,

  If you wish to receive a refund, please reach out to us at http://skylum.com/support
  and we'll get that sorted out for you ASAP.

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  Kirk Winslow

  • January 05, 2021 20:26

  Under which "request category" do I submit for my refund? Billing? Account? Other?

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