Luminar AI Destroys Critical Metadata

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    Sebastian Kahlcke

    This bug is still not fixed!! My workflow: Export from lightroom to luminar - edit the picture - saving ->back to lightroom. This results in deleted exif-timestamps. That´s bad - in fact for me it is so bad, that i can´t use luminar for the moment. This workflow works fine with photoshop and x-transformer from irident. Please fix this issue. 

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    Riaan Roux

    This bug is ongoing, and it is one of the big reasons I have given up using Luminar products.  I purchased Luminar 3, Luminar 4 and then AI, but now it has been broken and I no longer use it.  Luminar has become a junk product and where I used to highly recommend it I now strongly advise my followers and fans to avoid Luminar as they simply cannot fix problems and have made the workflow process horribly slow.  The idea is great and I wish another company will take this great idea and rewrite the software to efficiently do what Luminar fails in miserably. 

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    Jean Maisonneuve

    Helena.  The problem is simple and well documented above.  I don't know what else to say.  I need time/date metadata and keywords to work when I use the Luminar Plugin in Lightroom (my workflow). It doesn't work today and hasn't worked since I bought Luminar AI 3 months ago.  Please fix that known and documented problem ASAP.  Thanks.

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    Riaan Roux

    Support is incredibly unhelpful suggesting stupid fixes like "Re-Install" or "Try it on another PC".  This is a VERY BASIC software problem due to poor programming.  it is NOT intermittent and is easily reproducible. 

    JUST FIX IT

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    Cliff Bramlett

    Why isn't that a built-in function? That seems like a requirement of any software marketing to photographers of any type. Exif data should be visible and (reliably) editable in both catalog and single-image views, including edit mode.

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    Sebastian Kahlcke

    Kirk - you dont need files for that, this occurs with every file exportet from Lightroom or Photoshop to Luminar AI.

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    Riaan Roux

    It also seems support/developers simply do not have the software/programming knowledge to fix this as they still haven't figured out how to fix this.

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    Manolis Nikolakakis

    I have the same issue and as much as I understand everyone have it too. As my first steps of my workflow includes rating and keywording in Lightroom, using Luminar as an intermediate step erases all crucial metadata. Please address this, it is already 7 months from the first comment!

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    Doug Farr

    I have just purchased AI and I wouldn't have if I knew about this.

    I will not be renewing or updating it if it isn't fixed.

    Waste of money as Exif data is crucial to my photography.

    Why release a product that isn't better than the previous.

    Back to Topaz for me

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    David Hunt

    I have the same issue too. I add keywords to every image I import to LightRoom to assist with ongoing image management. I use a variety of editing tools. Everyone preserves the keywords EXCEPT Luminar. So when Luminar returns the TIFF image to LightRoom, I have to select the original image, copy the keywords then add them back into the image returned from Luminar.

    This is very frustrating and seems such a basic requirement for any photo editing software. This really does need sorting.

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    Justin How

    Helga Hufflepuff

    I have just replied to your email. I have just installed Neo 1.1.1 (9877) and then used "check for updates" to confirm latest version. I then checked whether this problem is fixed by editing a JPG photo. I can confirm the fault HAS NOT BEEN FIXED in this version.

    I used the very well respected tool exiftool.exe (https://exiftool.org/) to export the metadata in files (JSON  format) of both before and after images, and then used the comparison tool Beyond Compare to check for differences. There are actually quite a lot of differences but most crucially this clearly shows that all the XMP metadata is getting stripped out.

    All this information and JPEG and JSON files are in the email I sent to you.

    I does undermine my confidence in Skylum that the company appears to be incapable of fixing this issue even though many people have reported and assisted you in troubleshooting the bug.

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    Justin How

    From Skylum support (Kate) today:

    "Please note that Luminar doesn't process IPTC / XMP Data, therefore, this data may not be completely preserved on export. However, Luminar did preserve the EXIF and GPS Coordinates for this photo. 

    At this time, there's no exact ETA for the introduction of IPTC/XMP support."

    So there you have it - very dissapointing indeed. Shame as I like the product otherwise.
    PS They did offer a refund to me.

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    Thomas Sedin

    Seems to have a similar problem.

    Use Photo Mechanic to ingest and update metadata (adding keywords and people included in the image) before editing in Luminar AI. When saving edits all the metadata is gone and just left with that in camera.

    Mainly photo sports (soccer) and metadata are crucial. Bought Luminar AI to get a quick and timesaving edit that was one of the big argument for the product. But if this doesn´t work it´s the opposite, time-consuming.

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    Member

    Hasn't it been fixed yet? it's kind of frustrating. It'll be useless until it gets fixed.

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    Manolis Nikolakakis

    Just expanding on Darrl's point.

    Not that I care anymore since I have already decided to quit using the apps all together and admit that I made a mistake purchasing them after all. However I do still follow this issue just in case something changes. Here is a quick recap, just in this post. I do not know if there is a duplicate report for this matter.

    Riian reported it one year ago, his description was to the point, so after him, including me a total of 15 users reported the behaviour. When I posted I just wanted to let Skylum that there are more customers out there that they care about this issue and I guess that there are more that did not post at all in this thread.

    Six people obviously from Skylum Kate Williams, Kirk Osborn, Elena O'Brien, Helena Carter, Agatha Winter, Anastasia Davis replied mostly with one liners "report this to the support"! Why can't they report it and reply to this thread with something meaningful, like we are aware of this issue and we are planning to address it?

    Now as a last comment Luminar Neo is coming on February with many Luminar AI users already expressing their anger about the fact that they will need to pay again for this 'upgrade' / change and I wonder how many of us 15 here are willing to do so.

    I know I won't.

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    Darryl Brooks

    Thank you, Manolis, you are exactly on point and expressed this better than I could. 

    I am one of the suckers that paid for Luminar 6, or Neo as the marketers are calling it. When I get the software, I will open up one image that contains IPTC data, modify it and export it. If the data that I worked so hard to accumulate and enter into my file is still there, great. If Skylum's apathy toward this problem continues, which again I repeat, they are the only company in the industry that does this, then I will immediately request a refund and say goodbye to Luminar forever. 

    They are no longer the only company with sky replacement. Photoshop does it better and ON1 is improving all the time with a far larger and better collection of templates and skies. And of course, there is Landscape Pro which has been doing this for years. The only things Skylum and Luminar are unique at are stripping out our metadata and thinking that at some point, we would want to put a giraffe in our sky.

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    Ivan Azure

    Hi All,
    We are sorry to hear that you have such reflections. The responsible department is aware of the importance concerning the indicated issue. As soon as the updates arise, we will inform you.

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    Francis Monzée

    I have not yet had the opportunity to test the Neo version.
    If the EXIF data disappears when exporting, this seems to me to be a major concern that the developers must solve very quickly, otherwise this version will never be used by somewhat demanding photographers.
    As far as the loss of IPTC data is concerned, with software such as ACDSee, it can be copied from the original file to the exported file. This works, but it's a bit of a hodgepodge, unworthy of a program that claims to revolutionize image processing!

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    Darryl Brooks

    Exactly this. Having to copy data back in that Skylum strips out is unacceptable. If they hacked away part of the image, I could cut and paste it back in, but why should I? Why would I? Both IPTC and EXIF data are mine. You have no right to destroy it. 

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    Darryl Brooks

    Sorry, I went down that rabbit hole in Luminar 3, 4 and AI. It's something you can easily test for yourself. Enter Metadata, including keywords in any software of your choosing. Save that file. Open it in any version of Luminar, do an edit and then export the file. Open it back up in your library software. They keywords will always be gone, other data may or may not be.

    Please post your results here for all to see. Thanks

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    Darryl Brooks

    Well, we finally come full circle again. Going back to Luminar 3, this exact same sequence occurred. We complain about them stripping metadata. They claim that it isn't happening or has been fixed. We spend our time and effort doing something they could easily test themselves. I went through this personally in Luminar 4. When presented with incontrovertible evidence, they cave and give that exact same canned response, as if that excuses them from destroying part of our data. They couldn't get away with it if they were destroying pixels, but they claim no responsibility for destroying our metadata. 

    And as I responded a couple of years ago when I wasted my time with them. we are not asking them to support metadata, we are asking them to leave it alone.

    Photo processing software that doesn't destroy metadata.
    Lightroom
    Photoshop
    ACDSee
    Capture One
    DxO
    ON1
    Exposure

    Photo processing software that destroys metadata
    Luminar 3
    Luminar 4
    Luminar AI
    Luminar Neo

    I suggest you take a screenshot of this thread as it will disappear shortly. 

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    Agatha Winter

    Hi Riaan,

    I'm sorry to hear about the issue you encountered and will do our best to help you. Can you please reach out to us via https://skylum.com/support so we can look into this? Also, please specify what cameras do you use. Thank you.

    Please note that usually, we reply within 24 hours, however, due to Luminar AI release, we receive a great number of emails, thus, it might take us a bit longer to get back to you. Hope for your understanding. 

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    Jean Maisonneuve

    Kate,

    I also have the same issues.  I tried your "Right-click on the image > Export >  LuminarAI > You have an option to Open Source Files" but I'm still left with the same no metatada results. disappointing.  Please fix this soon.

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    Andreas Hasenkamp

    I found an (imperfect) workaround to restore original metadata: The file changed by Luminar (4, in my case) will show up in Lightroom, I then select the original plus the changed file and let Lightroom synchronize the metadata. Obviously, this only works for just this specific couple of files. If you change a lot of files, you still will be lost. It is an embarassing situation that throws a bad light on the company. Add to that the pretty long time Luminar 4 takes to start ... it kills any workflow for serious retouching of more than some lonely files. Hard to believe they rolled this stuff out.

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    David Hunt

    I have found that, instead of using "Edit in Luminar AI" from Lightroom, which destroys metadata, if you "Export" to Luminar AI, the Metadata like keywords are preserved in the tiff file that is returned to LightRoom.

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    Paul Votava

    David, thanks for posting this tip!!

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    Tania Taylor

    Hi!

    David is right! At the moment, we recommend invoking Luminar AI as a plugin in LR in the following way for its correct performance:

    Right-click on an image > Export (not Edit in) > Luminar AI > Open Source Files or Edit Copy with Lightroom Adjustments.

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    Darryl Brooks

    That's fine if you are using Lightroom. But I just opened a file in Luminar that I had exported from ACDSee with description and keywords. I checked the file with numerous programs, including plain Windows Explorer and all the IPTC metadata was there. I edited in Luminar and exported. All IPTC metadata is gone. 

    Luminar is a nice toy, but if you are a serious or professional photographer, you need to avoid at all cost. This has been a well-documented and complained about bug going back through several versions. Skylum developers can't or won't fix it. I have used dozens of photo editors and own a copy of just about every one on the market and Skylum is the only one that can't make this work. 

    The only one. 

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    Darryl Brooks

    This is the file in question. I could open it in ACDSee, Lightroom, Capture One or ON1 and they all maintain the IPTC data. But this is in Windows explorer showing that the Title, Subject and Tags are all baked into the file. Yet, I open it from inside of Luminar AI, edit the file then export and the keywords have been stripped out.  

     

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    Elena O'Brien

    Hi Darryl Brooks,

    Please try choosing Metadata > Read Metadata From File in Lightroom.
    If the keyword tags are still missing, please contact our support team at skylum.com/support so we can look into this.

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