Refund

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Alan Silver

• December 30, 2020 03:00

How do i get a refund? Purchased Luminar AI and have now sent several emails requesting a refund with the 30 day policy for returns. Feel that Portrait Pro Studio Max, Body Pro and Landscape Pro is very similar and does a better job. I was upset with the fact that you have to purchase additional templates that are included with the other software.  Three email sent to Skylum and still NO RESPONSE AT ALL! HELP!

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• Official comment

  

  Alina Skylum

  • December 30, 2020 09:13

  Hi Alan,

  Please accept our apologies for the delayed reply.

  While our normal standard of service is to reply in 24 hours or less, it currently takes about a week to get back to our customers due to a high volume of support requests.

  One of our support agents will get back to you soon. 

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