Luminar AI not responding after a reinstallation

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Frank Zelko

• December 30, 2020 01:56

Hi,

Helga gave me  Mac instructions to clear out original download  of Luminar AI and reinstall to prevent crashing when saving back to same name. Followed all and reinstalled. It still crashes trying to save to same name, and now it does not respond at all to any edits. HELP! Thanks.

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  Alina Skylum

  • December 30, 2020 09:06

  Hi Frank!

  We have been able to catch the crash on our end, and will do our best to sort it out in the next update.
  In the meantime, please rename files on export or export them to a different location.

  > it does not respond at all to any edits. - could you please reach our support team at skylum.com/support so we can look into what's happening? 

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