Template installation does not work




  • Official comment
    Alina Skylum

    Hi Peter,

    While our normal standard of service is to reply in 24 hours or less, it currently takes about a week to get back to our customers due to a high volume of support requests.

    Please note that the Night Skies pack is not a template collection, but a pack of skies.

    First of all, please unzip the downloaded pack. On Mac, simply double-click the zipped file. On Windows, right-click the .zip file to select Extract All, and then follow the instructions.

    Here’s how you can upload custom skies:  

    • Load a picture with the sky that you want to replace in Luminar.
    • In the top-bar menu, select the Edit tab.
    • Navigate to the Creative Tab (a palette icon).
    • Choose SkyAI > Sky Selection. 
    • Scroll down the list of the pre-installed skies > Load Custom Sky Image. 
    • A dialog window will open where you'll need to navigate to the folder with your skies and choose the one you need. 
    • Confirm the selection and enjoy the tool!
    • SkyAI will work with your own photos if they are in one of the following formats: JPEG, PNG, and TIFF.  

    If you'd like to add these skies to the default menu list, click SkyAI > Sky Selection > Show Custom Skies > copy the skies to the folder that opens. 

    We recommend keeping no more than 50 skies loaded at a time for better performance.

    I hope this helps!

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  • Avatar
    Jay Maynard

    They have to be hiding a bigger issue from us... something is very very wrong at Skylum right now. 

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  • Avatar
    Peter Hansen

    They're hiding behind bots and are inaccessible and unreachable by mail. I think they're leaving the sinking ship..


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