Luminar Ai RAW editing - commands greyed out

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14 comments

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    Helga Hufflepuff

    Hi Stephan,

    We would kindly ask you to send us some examples, so we can test them on our end.

    Here's how you can send us the files:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
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    Carl Roos

    I have the same problem as stated above.  Raw files cannot be edited.

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    Stephan Hartz

    Hi Helga, here is the example file. Samsung NX500 RAW.

    https://we.tl/t-nUC0V8QsrP

    SAM_3383.SRW

    18 MB

    I can not edit this file in Luminar Ai as per above description.

    Other RAW files from the same camera are editable. 

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    Helena Carter

    Hi Carl Roos, Stephan Hartz

    Please, reach out via https://skylum.com/support so we could assist you in a more effective way.

    We do believe that it would be more convenient to address the technical issues via email for both sides. This way, we would be able to keep track of the issue in a more productive and easy way. Thanks a lot for your understanding!

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    Jarrod Bassin

    Same problem here.  All the features in AI are grayed out.  

    File Type: CR3

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    Angela Andrieux

    Hi Jarrod,

    Which camera model? There are several Canon cameras that produce CR3 files and some of them are not yet supported.

    You can view the list of supported cameras here: https://media.macphun.com/uploads/uploads/luminar/Luminar_4_430_Supported_Cameras_new.pdf

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    Chris Colon

    Any updates to this... I cant edit any photos but have the same symptoms.  jpg ... all options are greyed out.

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    Angela Andrieux

    Hi Chris,

    Please reach out to us at www.skylum.com/support or email support@skylum.com so we can take a closer look at your particular case.

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    Helga Hufflepuff

    Hello Chris Colon,

    Best to reach us via https://skylum.com/support directly and send us the images you have issues with. Such cases should be investigated separately. Thank you

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    Chris Colon

    I have been troubleshooting with support now for close to a week with ZERO results.  I want a refund or fix the program.

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    Member

    Canon RAW files here, CR2 also cannot be edited, all the edit features down the right side are greyed out. Export is ridiculously slow, though the last 2 images i tried to export didn't work at all, i've only had this software a few days, beginning to think it's the biggest waste of money so far.  

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    Angela Andrieux

    Hi Member,

    Most CR2 files are supported, but I encourage you to check to make sure your specific camera is supported here: Supported Cameras

    As for editing tools being grayed out, please reach out to our support team at www.skylum.com/support or email support@skylum.com so we can take a closer look at your particular case.

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    Shawndrika Anderson

    The exact same thing is happening to me, i've only had this software a couple of months, I thinking like them, a waste of money, I'm now way behind on my projects!

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    Kate Williams

    Hi Shawndrika, 

    We'll do our best to sort it out for you. I kindly ask you to click Luminar AI > Help > System info > Save as > and send the generated .zip report to support@skylum.com

     

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