AI won't open
Answered
Initially AI opened, pictures donwloaded, now program is frozen and won' even open. So I bought a 2nd seat. Can I uninstall seat 1 and put in the 2nd seat? Will it be different and maybe it open?
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Official comment
Thanks for getting in touch.
Sorry to hear you've faced this issue. Please try reinstalling the app in the following way:
- Go to “Apps and Features” by right click on the Start button;
- Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
- Type %appdata% in Search (folder Roaming should open);
- Find the folder “LuminarAI” and delete it (it deletes your license for LuminarAI too. Please, note that your Custom and downloaded Looks/templates will be removed, so make sure to save them somewhere);
- Go to Pictures and rename the folder called Luminar AI Catalog (if you have your Catalog anywhere else, find it and rename it).
- Install the app once again and launch it: http://skylum.com/download/luminar-ai-download
- Choose to Create a New Catalog and add a small folder with images or a single image for editing.
Please, let us know how it goes.
Comment actions -
Had same problem. Finally solved it today. I was running a triple monitor setup and the integrated video card (ATI Radeon 3000) is old and no longer supported by windows 10, (so I had been running it in windows 8 compatibility mode). This was fine for Lightroom and Photoshop, but this made the everything not work with Luminar. I uninstalled that card and deleted it's driver. I also uninstalled my other card and reinstalled it. I have just the 2 monitors connected to the good card working but can now run Luminar AI. Looks like I'll need another card to get the third monitor back online. Hope this helps.
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