Luminar AI, CRASHING

Answered

January 02, 2021 12:06
Edited

I have a license for LAI (1.0.0 (7348)), activated 26/12/2020. In the last weeks time I have had a lot of fun with LAI. Today however, the software will not start. It shows the splash screen and then exits.

My computer is just barely passing the required specs but has been running fairly well, up until now.

Is this experience shared by anyone in here and/or does anyone have a fix for this?

Lars

PC specs:

Device name SurfaceLaptop
Processor Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz 2.71 GHz
Installed RAM 8.00 GB
Device ID C251867C-0A41-4904-A4C6-8E82F05B6000
Product ID 00330-80000-00000-AA148
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

Comments

13 comments

Elena Blum

January 03, 2021 10:10
Hi Lars,

Please try to rename Luminar AI Catalog:
1. Make sure LuminarAI is closed.
2. Locate your Luminar AI Catalog folder. The default location is C:\Users\%username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
3. Rename the Luminar AI Catalog folder. Choose any name you like.
Note that the albums you created in Luminar and edits you made will not be accessible in Luminar after you've renamed the catalog folder. They will still be saved on your hard drive should you need to access them in the future. Your photos on disk won't be affected in any way.
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Lars Jensen

January 03, 2021 14:05
Hi Elena,

I followed your instructions and I have LuminarAI up and running again. Thank you so much, I know you are all very busy in supporting users with various requests and issues.

Thanks again,

Lars
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Helena Carter

January 03, 2021 18:02
Lars Jensen,

It's our pleasure to assist you. We're happy we were able to help you. Have a great day!
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Michael Prewitt

January 09, 2021 19:12
How do you rename the catalog folder?
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Lars Jensen

January 10, 2021 08:54
Hi Michael,

I located the active folder in my File Explorer and then just renamed this folder (see below). When I started LuminarAI up after this action, the program asked where to store the Catalog file.

I have a server, a QNAP, and I use QSync to keep my computers in sync (that's where the "Qsync" folder is from). I have since all the above crashes moved the LuminarAI catalog file to Pictures on my Window 10 machine. Have not had any crashes since but have not been so active either.

Hope this helps

Lars
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Michael Prewitt

January 10, 2021 21:23
any clue how to do this on a Mac???
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Lars Jensen

January 10, 2021 21:44
I will assume it's the same drill. The folder is likely in a different location than Window, though. I would open up Finder and search for the folder where the crashed LuminarAI is located.

There is a file in each folder used as a Catalog. This file is unique and searching for this file should point you in the right place. It has following 'last name': ".luminarai"
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Charles Vittes

March 19, 2021 21:05
I tried this and am still having an issue with it crashing on launch. Any other tips on this? It's been going on for a few days now.
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Elena O'Brien

March 20, 2021 15:50
Hi, Charles Vittes
I am terribly sorry you are facing issues with Luminar!

Could you please send us event logs?
1. Try to start Luminar.
2. Press the Windows logo key + R.
3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
5. Click Application in the directory tree.
6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
7. Hold CTRL and click your left mouse button on each entry to select them both.
8. Right-click on any of the two selected entries and click Save Selected Events.
9. Name the file, save it, and attach it to your email.
A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6

Please reach out to us at http://skylum.com/support

Looking forward to hearing from you.
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Pete Schenck

April 04, 2021 01:04
EASY CRASHING FIX

I have been plagued with Luminar AI crashing every time after editing one photo, I have received tremendous support from the technical support group but I found a much easier solution for Windows Crashing:

1. Go to your "pictures" folder. find and DELETE the Luminar AI Catalog folder.

2. Exit you pictures folder and then START Luminar AI. This forces Luminar AI to create and new and uncorrupted folder.

How my folder got corrupted is beyond me as Luminar AI works perfect on my older lap top. There are many hoops you can jump through and I tried them all recognizing the your Luminar AI Catalog is corrupt is the key. Use the two-step process above. Begin step 1 WITHOUT starting Luminar AI.
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Daniel Bridges

June 06, 2021 16:38
To be fair, please fix these issues. I love the software and I love the brand, but the crashes are beyond frustrating. I'm really trying not to take my money elsewhere, but I cant put up with it crashing every few photos. I have a new 16GB SSD (512) device and the app crashes? Come on, sort it out
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Daniel Bridges

June 12, 2021 07:52
Is anyone else still having this issue? It seems if I do anything CPU intensive (erase for example) the program just crashes. SO frustrating. I absolutely dont want to just delete my catalogue each time
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Kirk Osborn

June 12, 2021 11:32
Hi. Please contact us via https://skylum.com/support and we will be glad to help you.
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