Import image gets CORRUPTED.

I just got Luminar Ai and was very happy with it. Btw I was using Big Sur on a 2019 Macbook Air. Then after a photoshoot the next day, I tried to import the photos into Luminar and the Thumbnails, and all look fine. When I double click onto one image, as usual, it took some time to analyze the photo but this time after analyzing, the image gets corrupted. This happened to every single Image of mine. So I deleted Lumianr Ai, redownloaded it and deleted the corrupted files, and imported them again from the SD Card. This time it worked but later on, when I had to import again the pictures would get corrupted again. I tried to reach out to Skylum regarding this issue and there was absolutely no reply which really disappointed me so much that I was very close to getting a refund and probably go to Lightroom. Please can someone help me?

Official comment

Helga Rowles

December 23, 2020 15:03

Hi Nithil,

Sorry for making you wait. Our support team usually replies within 24 hours, but we're currently receiving quite a number of requests so it may take longer than usual for our team to get back to you.
I can see that my teammate replied to your email earlier today.

Lynne Pariseau

December 23, 2020 15:37

I don't see a reply to this question!!

Richard Harrington

December 28, 2020 01:34

I am guessing here. You are importing images and then ejecting the card. This doesn't TRANSFER the images from the card... so you are only seeing the low-res preview.

Read this – https://manual.skylum.com/ai/en/topic/importing-images?q=memory+card

Member

January 25, 2021 18:14

I also have this issue, but my images are local on my windows computer. I've uninstalled, deleted all references to skylum, reinstalled, no change. I've tried various never before touched images with no luck.

As it is, I cannot use the product at all. Any advice?

Import image gets CORRUPTED.

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