Luminar Ai bugs

Answered

Follow

Member

• December 23, 2020 05:17

Why have there been no updates/patches for Luminar Ai? The activation was a mess and I only managed it with the help of another person in the Community. Really! Why do I need to minimise/maximise the activation screen in order to be able to see what I have typed!!!!

No luck trying to import luminar 4 looks.

When I try to preview what an edit looks like by clicking on the eye icon and or the before/after, no changes show. Please help!!

1

• Official comment

  

  Helga Rowles

  • December 23, 2020 10:55

  Hi Member!

  There was a patch between the early-bird release and the global one.

  We're currently investigating the issue with the activation screen. We haven't been able to catch the bug on our end yet, but as soon as we do - we will be sure to fix it.

  > No luck trying to import luminar 4 looks. - please note that there's no way to import Luminar 4 looks. 

  The looks from Luminar 4 should have been migrated to Luminar AI automatically. Make sure you have installed them in Luminar 4.

  Here's how to find Luminar 4 looks in Luminar AI

  • Launch LuminarAI.
  • In the top bar, click Templates > Switch to My Collection
  • You'll be able to find your looks from Luminar 4 under Legacy tab: https://prnt.sc/w0f969 

  >When I try to preview what an edit looks like by clicking on the eye icon and or the before/after, no changes show. - I'm afraid I haven't been able to reproduce the issue on my end.

  Could you please reach us at skylum.com/support so we can further investigate it?

  Please attach your hardware configuration to your support request.

  • Press the Windows logo key + R.

  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 

  • In the window that opens, make sure you have System Summary highlighted on the left.

  • Click File > Export.

  • Type the name of the file (you can choose any you like), save it somewhere where you can easily find it and attach this text file to your request at skylum.com/support

  Thank you in advance!

  Comment actions Permalink
• 

  Brian Shanley

  • December 23, 2020 10:52

  I have same problem, before/after not working. slider at bottom of page has no effect. plus other issues. very frustrating after taking so long to launch program. Also changes do not go back to Lightroom.

   

  2

  Comment actions Permalink
• 

  Member

  • December 26, 2020 09:04

  The suggested fixes are getting me nowhere!!!!!!!!!!!!!

  1

  Comment actions Permalink
• 

  Member

  • December 29, 2020 02:59

  Still no satisfactory answers.

   

  1

  Comment actions Permalink
• 

  Brian Shanley

  • January 04, 2021 06:51

  still waiting an answer on this same problem.

  0

  Comment actions Permalink
• 

  Agatha Winter

  • January 04, 2021 09:10

  Hi there,

  We're currently receiving quite a great number of requests so it may take a bit longer than usual for us to get back to you. Hope for your understanding.

  0

  Comment actions Permalink

Please sign in to leave a comment.