Luminar Ai will not open.

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Raymond Surges

• December 21, 2020 06:47

It worked for a few days on my pc. I uninstalled and reinstalled and it will not open . I own at least 5 Skylum products and this is the worst. I even bought this Skylum membership......a lot of good that is doing if I can’t open the program. Please help.

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• Official comment

  

  Austin Miller

  • December 21, 2020 09:21

  Hello Raymond.

  Would you be so kind as to send us the event logs?:

  1. Reproduce the issue.
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and send it to support@skylum.com.

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  Andrew Eversfield

  • December 21, 2020 09:22

  Have the same problem program downloads but click on desktop Icon and it will not open.

  5 messages to Skylum and absolutely no response.

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  Member

  • December 22, 2020 16:23

  Same...

  Correct download but the Luminar AI will not open.

  No response from Skylum support.

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  Andrew Eversfield

  • December 24, 2020 11:04

  Carried out Austin Millers instructions and sent to Skylum. That was 4 dYs ago. Yet again no response. Not even an acknowledgement. THIS MUST BE THE WORST COMPANY EVER FOR CUSTOMER SUPPORT.
  Happy Christmas

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  Rosemarie Beall

  • January 25, 2021 04:02

  Lousy support. Luminar 4 and AI not opening.

  will go public with that tomorrow.

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  Elena O'Brien

  • January 25, 2021 08:46

  Hi guys, 

  I am sure that you all already got a response, but I still wanted to apologize for the time you had to wait for us to respond. Our standard response time is 24 hours, however, due to the release of Luminar AI, we were not able to reply as fast as we usually would. 

  But now it is all back to normal and you will get a reply in a timely manner if you are to contact us.

  Appreciate your understanding.

  But if you happen to have any issues with our products, please reach out to us at http://skylum.com/support and we will make sure to help you.

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