BEWARE: unuseable with Big Sur
AnsweredCrashes as a stand alone and as a plug in with Photoshop. Read all the other reports, tried the recommended solutions , still unusable.
-
Official comment
Hi guys,
I'm sorry to hear you're facing issues with Luminar AI.
Would you mind sending crash reports to our support team so we can look into this?
- Open Finder.
- Click Go in the top menu > click Go to Folder.
- Paste the following path: ~/Library/Logs/DiagnosticReports and click Go.
- In the folder that opens find the most recent files with Luminar AI in their names and attach them to your support request at skylum.com/support
Please attach hardware configuration to your support request as well:
Click on Apple logo in the upper left corner of your screen, click About This Mac, and make a screenshot of the window that opens.Thank you in advance!
Hi Sergei - are you using Luminar 3 or an earlier version of Luminar? If so, please note that Luminar 3 is not compatible with Big Sur at this time, hence the crash on export. We are planning to release a compatibility update later, but no ETA for it yet.
Comment actions
Please sign in to leave a comment.
Comments
10 comments