BEWARE: unuseable with Big Sur

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Zabo Zabolotny

• December 29, 2020 17:05

Crashes as a stand alone and as a plug in with Photoshop. Read all the other reports, tried the recommended solutions , still unusable.

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• Official comment

  

  Alina Skylum

  • December 30, 2020 08:32

  Hi guys,

  I'm sorry to hear you're facing issues with Luminar AI.

  Would you mind sending crash reports to our support team so we can look into this?

  • Open Finder.
  • Click Go in the top menu > click Go to Folder.
  • Paste the following path: ~/Library/Logs/DiagnosticReports and click Go.
  • In the folder that opens find the most recent files with Luminar AI in their names and attach them to your support request at skylum.com/support

  Please attach hardware configuration to your support request as well:
  Click on Apple logo in the upper left corner of your screen, click About This Mac, and make a screenshot of the window that opens. 

  Thank you in advance!

  Hi Sergei - are you using Luminar 3 or an earlier version of Luminar? If so, please note that Luminar 3 is not compatible with Big Sur at this time, hence the crash on export. We are planning to release a compatibility update later, but no ETA for it yet.

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  Stephen Scharf

  • December 29, 2020 17:17

  Yep, unusable with Mac OS Mojave, also. 

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  Sergei Drovetski

  • December 29, 2020 17:27
  • Edited

  Works as a plug in with Photos with all the functions and even saves jpg (it always crashes on jpg as a stand alone).  Useless in any other way.

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  Jay Maynard

  • December 29, 2020 19:10

  I'm on my third OS in a week Big Sur wasn't the worst by far.  Skylum has completely sh*t the bed  

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  Stephen Scharf

  • December 29, 2020 19:18

  Off-topic here, but how are you finding Big Sur? I'm generally a very late adopter of Mac OS updates as generally so many things break. I really need Capture One and PS to keep working, and PS 2021 has also been really crash-prone with Mojave. Cheers. 

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  Jay Maynard

  • December 29, 2020 20:37

  Big Sur caused issues with my Canon printer so I don't use it on my for editing machine but I use it on my work devices and so far it's pretty good.  Looks a bit goofy but that doesn't bug me 

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  Donna Hoffman

  • December 31, 2020 13:48

  I'm on Big Sur 11.1 on the new MacBook Pro M1... runs beautifully for me.

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  Zabo Zabolotny

  • December 31, 2020 15:38

  I sent my report a couple days ago as per the above instructions. I have not yet recieved a reply.

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  Victoria Grace

  • January 01, 2021 08:47

  Hi Mark,

  We've located your email and our support agent will get back to you asap. Thanks for your patience!

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  Ute Killgen

  • February 09, 2021 10:39

  Hello 👋 

  my computer hast now as well asked to update on Big Sur...
  I'm wondering, if the problems have been solved already?
  
  Thank you for your feedback
  Ute

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