Bought Luminar AI, didn't receive it

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Bartosz Chromiński

• December 29, 2020 09:54

Hi,

 

I bought luminar AI from your site, paid 69$ and didn't receive the software. I've sent you support tickets and I got no response. 

My email is chromekk@gmail.com 

Paid using paypal, money is still blocked. Is there any chance I'll receive what i paid for?

 

2

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  Agatha Winter

  • December 29, 2020 10:36

  Hi Bartosz.

  As far as I can see, your request has been processed by our support team. Could you please check if an email has been misrouted to the spam folder? Thanks.

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  Simon Prosen

  • January 03, 2021 08:44

  Same here!

  I payed with PayPal, got the confirmation mail from PayPal, but nothing from Skylum... pretty frustrating!
  (Spam Folder is also empty)

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  Elena Blum

  • January 03, 2021 09:11

  Hi Simon Prosen,

  It looks like there is a typo in the email. I'll fix it and will resend the confirmation

   

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  Simon Prosen

  • January 03, 2021 09:16

  Oh my... Thank you very much!

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  Frederick C Newport

  • October 07, 2021 02:33

  I paid and have received no confirmation-- noted on my credit card statement.  I also cannot log into my "account."  I am about ready to dispute this charge.

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  Austin Miller

  • October 07, 2021 06:26

  Hello Frederick,

  Please reach us via support@skylum.com so that we can investigate the issue! 

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