Aurora HDR unusable on my Mac due to memory leak

Answered

Comments

5 comments

  • Avatar
    Anna Spysz

    Update: This issue may be related to the Ghost Reduction option. I was able to successfully open a single photo (from 5 brackets) when I unselected that option. This is not a great solution for me as many of my shots include moving objects in nature.

    This may or may not be related, but I'm working with Sony RAW (.ARW) images.

    0
    Comment actions Permalink
  • Avatar
    Anna Spysz

    0
    Comment actions Permalink
  • Avatar
    Anastasia Davis

    Hi Anna! Couldl you specify where are your photos located? Internal or external drive?

    Did it happen before?

    0
    Comment actions Permalink
  • Avatar
    Anna Spysz

    I initially thought this was happening because I was pulling the photos from my NAS, so I transferred them to my MacBook, but the same thing happened.

     
    0
    Comment actions Permalink
  • Avatar
    Alina Skylum

    Hi Anna,

    Thanks for your reply.

    Could you please provide our support team with the original files you're working with?
    Please upload a screenshot of your batch settings too.

    Here's how you can send us the files:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at skylum.com/support.
    0
    Comment actions Permalink

Please sign in to leave a comment.