Ai to Mac photos

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Gord Fulton

• December 25, 2020 22:10

trouble exporting edited photo from AI to Mac OS photos with out destructing

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  Elena Blum

  • December 26, 2020 08:00

  Hi Gord,

  We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

  https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

  Here's how you can send us the file:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into the email at https://skylum.com/support

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  Richard Harrington

  • December 28, 2020 01:20

  You are going to the wrong direction...  Please watch this tutorial
  
  
  

  https://www.youtube.com/watch?v=GF5yvlcHUyc&list=PLQlozenYb0jDBXLRwG0u34SlxjKcNmzjz&index=12

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