Split screen preview

Answered

Comments

1 comment

  • Official comment
    Avatar
    Alina Skylum

    Hi Robbie,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue. 
    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request to support@skylum.com.

    Please, add the URL to this post as well so that we could refer to it. Thanks in advance!

    Comment actions Permalink

Please sign in to leave a comment.