Luminar ai log in issues- my fix

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Terence Ngolo

• December 25, 2020 03:52

I wasn't able to log in to my Luminar ai account after downloading the software for more than a week. When I tried to log in, I will get the message about "internet connection". I contacted skylum, it took them days to respond but it was helpful when they finally did. Every recommendations (firewall, use other internet connection etc) they gave me I've tried except one "change hosts file to default". It's easy, Google it and you will be directed to Microsoft page with easy to follow instructions. Now I'm able to use the software.

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  Helena Carter

  • December 25, 2020 10:11

  Hi Terence! Thanks so much for sharing this and helping other customers :)

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  Lauree Pomikala Pezel

  • February 15, 2021 16:26

  Why am I still not able to use AI I've been waiting for 3 days and nothing

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  Lauree Pomikala Pezel

  • February 15, 2021 16:27

  my message says buy it but you ALREADY GOT MY MONEY

   

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  Helena Carter

  • February 15, 2021 16:53

  Hi Lauree,

  Please, reach us via skylum.com/support so we could help you with this.

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  Peter van der Ploeg

  • March 07, 2021 10:35

  Luminar AI does ot work for me either.

  It does on my Desktop,  but not on my laptop.

  Despite this laptop being brand new / fresh Windows instalation.

  Turning off aniti virus and Firewall does not work either.

  I had the SAME problem with Luminar 4.

  How stupid i felt into this trap (Slylum) again.

  How can I get my money back?

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  Elena Blum

  • March 07, 2021 15:43

  Hi Peter van der Ploeg,

  Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

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