After two emails from support that there advise both failed I have got the programme to work, this is where i could not activate and stated to check my internet connection.
Set your hosts file back to default , save your old host file, here is the link how to do it
I turned off my firewall and anti virus , and put on my all as before and its works, then put back on your firewall etc,
Hopefully this will help others to get your software working at Xmas,
Happy Xmas everyone, and stay safe
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