Luminar AI crashing after single edit step

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    Victor Bell

    I am having the exact same issue.  The software is useless to me until there’s a fix.

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    Austin Miller

    Hello Todd and Victor.

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the reply to this email.

    Looking forward to hearing back from you. 

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