After a system update on Mac M1 Mac Book Pro catalogs are not recognized

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Sergei Drovetski

• December 15, 2020 20:02
• Edited

Not only Luminar AI crashes after processing a dozen images or so, constantly that gets annoying but this morning my computer wanted to update itself and I allowed....  After that Luminar AI refused to recognize its own catalog even when I tried to load it manually.  I lost all edits for several hundred photos I mad over several last days.   I had to delete all files and move original pictures to a new folder to make Luminar to read the picture files again.  There is a deadly flaw in the software which will turn away all professional users especially that there is no contact information for tech support.

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• Official comment

  

  Austin Miller

  • December 16, 2020 14:56

  Hello Sergei. Please reach us via skylum.com/support so we can further investigate the issue that you are experiencing!

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  Frantz Arinne

  • December 16, 2020 15:03

  Perte d'accès aux photos du catalogue et de mon dossier photos

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  Tom Nicholls

  • December 16, 2020 18:19

  I had the same problem

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  G Mitchell

  • December 17, 2020 20:42
  • Edited

  Thats why it so important to at least run Mac's Time Machine back up or another system before you update your OS.  My catalog became corrupt after two days with Luminar AI fortunately I didn't have a lot of edits in there yet so I just brought back the original catalog from two days earlier and good to go. 

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  Jeffrey Robinson

  • December 29, 2020 07:30

  Worked great on the first day with my new M1 Mac Mini, but now it crashes when it tries to load the catalog...  Completely unusable.  Help!

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  Jeffrey Robinson

  • January 13, 2021 19:05

  Still doesn't work.  And no help from Support.....

   

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  John Blake

  • February 28, 2021 21:07

  Just discovered every I time I update OS, then open AI it doesn't recognise catalog.

  I found the catalog now on my desktop, I think this has to do with Big Sur having issues with the catalog during update (not sure).

  I moved the catalog back to the area it was before and I renamed it with a relevant date (I was advised by another member to rename it).

  All restored fine except all my edits were gone (not a huge issue as my edited JPEGS were still there).

  All my files that I had rejected and placed in Luminar trash were now back where they were before deleting (that was more of a pain as I had to reject and delete them again).

  Lessons learned.

  Before updating OS clean out your Luminar trash so that those files don't come back.

  Back up your catalog (catalogue for us in the rest of the world LOL).

   

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