Luminar AI slow and laggy

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    Stephan

    There is no problem with your pc. Welcome in the (slow) world of Skylum.

    I don't know what kind of computers they test their own software on. At that time, Luminar 4 was already very slow for me. Unfortunately, Luminar AI makes no difference here.

    I myself will demand my money back because I can not and will not work with the software. To wait more than 30 seconds for the export of an image is simply not comprehensible.

    Who now and then works on a single image or has a super computer can use the software.

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    Stephan

    Hi Agatha,

    I have a Macbook Pro 2017 3,2 GHz with 16 GB RAM and 512 GB SSD (read and write speed more then 1000 MB/s)

    • How many images are there in your Library? I have the problem also with only 1 picture (Fuji RAW 24 MP, 24 MB APS-C) in the library.
    • Are they located on the internal or external drive? local SSD. see above.
    • How much free space on your drive? more then 100GB

    I already have answered these questions 1 year ago with Luminar 4. I had also created a video one year ago where you can see how slow everything works.But your only solution was to give me a refund. 

     

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    Sacha Fournier

    It really fast to load preview at first but when I scroll down, every new image appear black and take for ever to show a preview. Then if I scroll up, previous previews that loaded fast at first now appear black and take for ever to show preview. Not very usable in my case :(

    - My library have about 34000 photos but all in seperated directories (less then 1000 photos in each directory) 

    - Photos are stored on SAN but catalogue is on a local SSD.

    I should also say that I have exactly the same problem with Limunar 4. Probably the way the catalogue is managed in Luminar AI did not changed from Luminar 4. Oh well...

     

    UPDATE:

    I've re created my catalogue with only one directory (on local SSD) this time. It contains 409 photos. I barely see a performance difference. Loading preview is soooo slow. And if I scroll through my photos it does not keep already loaded preview. Unusable :(   

    UPDATE 2:

    I really do not understand this one. I was playing to move my 409 photos directory AND catalogue from my SSD to my other HD and suddently the thumbnail preview loading was blazing fast !!! Even when scrolling down and up. Then I moved back my  409 photos directory and catalogue to my SSD and it's still fast. Just by moving my photos directory and/or catalogue fixed my problem. I'm confused but it's working fast as expected now. 

    UPDATE 3 (Last?):

    Now that I'm able to browse my 409 photos directory I've done a last test with my 34000 photos directory on a SAN. Well, after a few minutes to first import, navigating through my whole library still fast.

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    Member

    Haven't seen such a bad app in a long time. I run a Ryzen 3900X paired with 32GB ram, GTX1660Ti, a Samsung 970 Evo plus NVME SSD and IT'S FREAKING SLOW. Everything takes forever to do in this software. I'm used to working with Lightroom and there is no comparison between the two. Sure, the few gimmicks are cool, but who cares if you can hardly switch between photos.

    By the way, I'm a new user. Just installed it today and I'm currently thinking of uninstalling and asking for a refund. Seriously, Skylum, do something about it.

    EDIT: Have a look at the CPU usage. See these spikes? All I did was open an image from library in both instances. It's ridiculous as I've found threads on this forum where they promised to optimize this software over a year ago. LMAO

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    Mike Forsman

    Like many here, I've been purchasing and installing software on many systems for a long time -- in my case, for over 25 years. If you consider what is happening here to be "a normal situation" (your words) then you must be listening to someone who won't let you out of your little Skylum bubble. For almost all of the software out there, new releases included, it's a simple matter of load, install and use. There might be occasional hiccups but nothing of this magnitude. Skylum has done some innovative stuff, but will never last if they keep releasing junkware like this when it's simply not tested and not ready. Your "support team" (what, 3 or 4 guys in a rented apartment?) routinely tells people that they must have problems with their hardware, when most have perfectly capable equipment that will run competently designed and tested software without a hitch - especially without digging into the innards of file systems where they've never been before. You said "some customers have encountered some issues" (emphasis mine) when you are clearly overwhelmed by problems with authentication, activation, installation, operation, communication and maybe the most damaging, your reputation. You  guys must spend at least a little time browsing around a few quality photo websites to see what people are saying about Skylum products. I'm not talking about video schill 'influencers' but well-established websites with unbiased , knowledgeable experts who've made real careers out of evaluating stuff like this, and forums frequented by serious, often professional photographers who wouldn't think of using a program that they had to fiddle with or call on support for - they don't have the time, just need something that works first time every time. You must know by now that among true users your reputation is a joke, except it's not funny and it could be your ruin. When you start minimizing major issues like these and calling them "normal" you lose customers. I for one feel foolish for biting on a "pre-order" deal from a company with such a shaky history even before all this mess. You're certainly overwhelmed and frustrated listening to fools like me who think we're smarter than you are, but maybe a few of us actually ARE smart. Try not to let the frustration get to you too much - while I admire your fortitude, you and your colleagues are sounding closer all the time to yelling "if you don't like it just take your money back and leave!" Problem is, if many people do that, you'll never get a chance to fix what might be a really good thing. (My suggestion - spend some money on a couple of "pro" consultants to go through your code and find obvious errors - would be so easy). For me, I'll take your advice about a refund before my 30 days are up, but I really do like your vision and wish you the best, so I'll be around waiting for the first true re-release of Luminar AI... so hang in there, fight the good fight, but face the fact that right now the whole system seriously BLOWS! Fix it, dern it, from top to bottom - we're waiting :-)

    Best wishes Helena, stay safe and Merry Christmas (or..)

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    Simone Vaccai

    I thought that this software would have been useful for working with many files but it seems to me that it is more useful to work only with few images. It also seems to me that it doesn't work using the GPU but the CPU instead... Am I wrong? If so how could skylum only imagine that this software could be competitive on the market... If I don't see updates that solve my problems i will ask for a refund too (sadly, i had many hopes on this software, i've waited for almost an year for its development)... 

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    Simone Vaccai

    Hi Agatha here are the answers:

     

    • How many images are there in your Library? Only 100-200 (new user)
    • Are they located on the internal or external drive? Internal SSD m.2 Samsung EVO
    • How much free space on your drive? 512/1024

    One other problem is the really slow loading of the preview in my catalogue... It starts with all black images then sequentially every photo loads... if i scroll down the previous return black ^^"" and it take ages to show the actual preview again... I'm sure it is not a reading problem on the ssd cause only luminar has this problem

     

    Hope in good news

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    Member

    Had the same thing on my mind. If you're getting so many support requests than something must not be right.

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    Member

    This is just outrageous. Instead of fixing their broken software, they just release a new version. I'm not spending one more dime on this piece of crap software until they actually care to fix existing issues. And I own luminar 4, luminar ai and other of their software. Luminar, you're losing a client and I'm sure I'm not the only one.

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    Stephan

    Hi, 

    to all new Luminar users.

    Please download the Luminar 4 trial version. Luminar 4 is already one year old and Skylum had enough time to optimize the speed. Is the speed satisfying for you here or about the same as with Luminar AI?
    If you also find Luminar 4 extremely slow, you know approximately what you can expect from Luminar AI in terms of speed improvement within the next year.

    https://skylum.com/download-trial/luminar-4

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    Felix Schuchmann

    I got feedback from the support by mail and they really told me it's my system and I should "optimize" it. That's hilarious.

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    Felix Schuchmann

    EXACTLY the same. I did a YouTube Video switching photos and mailed them. The answer was I should "clear my memory" or "optimize my PC". My favorite is here: https://community.skylum.com/hc/en-us/community/posts/360010149839-Luminar-standalone-opens-photo-and-then-as-curtain-comes-over-the-photo

    The CPU spike because is because of COLOR PROFILES. LMAOROFLMAO!

    It's a super common problem, and there seem to be a support team trying the best to tell users it's THEIR fault and the systems are to slow or whatever.

    Either Skylums support is really that bad, that right after a release they think their buggy slow software works perfectly well.

    Or Skylum knows what they've sold and try to buy time.

    But after 5 mails, the last one with "REFUND ME!" they finally refunded me. I'll keep watching, still hoping that it's just a bad support team and devs already work on fixing those broken cache files. But the more I follow those threads and find videos where those slow CPU spikes are just edited out, the more I think nothing will change and it's just like it is.

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    Devon Fernandez

    The UI responsiveness is not great but the most critical usability issue I'm finding is that switching between images is very slow, 5 or 10 seconds. Working with 207 image CR2 album, i7-9750, GTX 1660Ti, 32GB RAM, 1TB NVMe w/800G free.

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    Patrick Nguyen

    I think I made a major mistake buying this without trying the trial.  I just saw some YouTube videos and it looked like it could be a good tool I could use alongside Lightroom and Topaz Denoise AI.  But this software is so frigging slow.  I've never experienced such slow software.  I have a Windows 10 20H2 system with AMD Ryzen 3900X with 32GB RAM, Samsung 970 EVO NVMe M.2 1TB drive, 28 TB of HDD space, and Nvidia GTX 1080.  This setup burns through everything except Luminar AI.

    Everything is slow.  Just loading a single image takes awhile.  You click on a template and it takes time.  You click on another template, more time.  You go to edit and everything takes time.  There is no point to moving a slider if it takes 2 seconds to see the effect.  I don't know if all the YouTubers got bribed or what.  Because none of them complained if at all.

    I don't know what to do.  Should I wait for improvements?  Ask for a refund?  There are no settings to adjust in the program.

    Does anyone have any suggestions on how to get this software to work better?  I'm looking at a single image and then the task manager says Luminar is consuming 11GB of RAM even though I'm not doing anything.  I have RAM aplenty so I don't worry but I don't see why the performance is so bad.

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    Douglas Ritchie

    There are no excuses left, the very slow laggy performance of Luminar Ai has been a problem from the very beginning. This same slow laggy performance has dogged all the various Windows versions of Luminar right from the start, as I have mentioned in the past I have stuck with Luminar hoping and believing that the problems would be sorted, but they never have.

    It is also very annoying that everyone seems to get the same message, it will probably be your equipment or you haven't got your PC set up properly, please send us your PC specification.

    It has nothing to do with specs, everyone complaining has a perfectly well-speced machine and in some cases a very powerful latest high-end machine. All other software is running fast and well, Skylum please once and for all sort out the Windows problem and stop fobbing everyone off with waffle.

     

     

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    Tony Eastmead

    Lee. I see you got the standard auto-generated response that I and everyone gets, basically saying that the problem must be at your end and nothing to do with rubbish software. Such a shame because Luminar had potential and there are aspects I liked, but Skylum's business plan of selling potential and then abandoning its customers to write comments like ours is the end result. 

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    Marina Moncho

     I have the same issue here. It takes FOREVER to load a preview for one single image (RAW 24 mpx), the edits take a lot of time too and i'm not going to talk about exporting, it's nuts !!

    I have a MacBook Pro late 2011 - 2.8 GHz Intel Core i7 - 16 gig of RAM - more than 500 gig space available and I only have 50 pictures or so in the luminar library.

    ** I have no problem using photoshop, lightroom, illustrator, etc.

    Please tell me you are going to fix this, if not it's not worth it :( 

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    pieter De Rijcke

    slow to load, slow to edit and after exporting (again slow) back to Lightroom the edit was gone .very disappointed. I really hope there wil be a solution.

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    Stephan

    Hello Agatha,

    the same problems exist and existed in Luminar 4.
    Therefore, I had already written to you when ordering Luminuar AI and pointed it out.
    I have also made myself available as a beta tester because, as I said, I already have the problems with Luminar 4 on a not yet too old Macbook Pro. But unfortunately there was no feedback from Skylum support. And here we are again.
    Again we are asked about computer equipment, free memory, catalog. This is already the case with a new catalog with few images. Most here also have a fairly recent computer with fast SSD, enough memory. But somehow you don't want to understand that it's because of your software...

    With what kind of equipment do you test your own software? How long does an export take here? How long does it take until an image is loaded sharp on your monitor? How long do all the criticized points take?

    Please publish a benchmark with your values for a catalog with 50 images.

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    Lloyd O'Daniel

    Let me define "optimize" for you. It means to immediately uninstall all Skylum software and never again buy any. Then your computer will be "optimized".

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    Florian Mair

    I installed luminar ai a few days ago. It is a frustration to work with it, very slow although the library acutally is only about 100 pictures, While scrolling from one picture to another it sometimes lasts more than half a minute. I will ask for a refund if skylum doesn't fix the problem within the next 2-3 weeks. I already had the same problem with luminar 4, but skylum doesn't react :( 

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    Mike Forsman

    Helena,

    Just to be clear, you don't mean to imply that "the incredible response to [your] new software" is a good thing, do you? What a fiasco!

     

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    Stephan

    Tony is right.
    Luminar 4 didn't have much of a performance boost. Luminar AI won't change much either. If you're not satisfied here, you'd better ask for your money back.

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    Abraham Gómez Gutiérrez

    Problems so far...

    • It is annoyingly slow, really.
    • Just one mask per tool (this is SO bad)
    • It doesn't save the changes when you use luminar ai as a plugin with lightroom. For example, you replace the sky and other stuff after some basic adjustments in lightroom, then you go back to lightroom and realise that the sky replacement doesn't look so good. You can't go back to luminar and make the sky replacement look better, you have to start from zero because luminar doesn't save the changes you made. Amazing.
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    Douglas Ritchie

    I have stuck with the various versions since the beginning and truly hoped that with Luminar Ai they would have sorted the sluggish speed on Windows but it is still painfully slow and very frustrating.

    I really think they need to do what it takes and really once and for all speed up the response on Windows,

    compared to any other software Adobe, DxO and OnOne it can take four times the time to open an image!

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    Member

    Just adding my own name to the list really. I bought Luminar AI first on my Macbook Pro where I'd used older Skylum apps, thought it was "fine but a bit slow". But, modern MPBs aren't the fastest, OK.

    So I thought "OK I'll get the Windows version", to run on my 16 core/48GB desktop... Only to find it's not only exactly as slow as before, but now also crashes often / blanks out the gallery randomly / zoom fails randomly, etc, etc.

    I don't even mind that it's slow, but I do mind that all the responses from the company in these forums are trying to blame the users and/or their setups.

     

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    Member

    Glad to see all this backlash against Skylum. I also hate how they seem to blame it on the user and their setup. How come we don't get these issues with the Adobe software... I also run a pretty powerful setup, yet out of all the software that I use, only luminar works like crap.

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    Member

    Guys - NOBODY - believes this spec/driver story. This isn't even the only thread like this on your own forum.

    Every other app from every other provider works fine on my 16 core Threadripper & 1080Ti, and that includes many more powerful apps than Luminar AI.

    So instead of "we know it's slow, we're looking into optimisations, re-writing some core libraries" etc, I'm just hearing "this is simply never going to be addressed." You can't fix a problem that you can't admit you have.

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    Leonard Smith

    I'm still working with support on this issue. It is clearly the software not responding properly. I just built a new editing pc with an i9 10850k @5ghz with an RTX 3090, 32gb of 3600mhz ram while using NVME drive for all edits. I use a 200hz ultrawide monitor, for silky smooth mouse cursor editing. While in Luminar AI or Luminar 4, Stuttering (massive frame drop) occurs while moving sliders, zooming in and also masking. 

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    Digital Interplay

    This is why I won’t buy another Skylum product - at least until I can run a demo long enough to see they’ve changed. I was a sucker on the last one which basically didn’t run on my hardware - well within spec for the program. They focused on creating a new version, again, instead of optimising. If you look back it’s the same story every release.

    Furthermore it’s clear they’re a mac developer and windows is a secondary market grab to not exclude profit- though they clearly have limited expertise or care about that platform.

    It sucks too because the program can get great results. But it’s unusable on both of my windows machines. So no more for me. Instead I opted for a couple photoshop control panels which basically accomplish the same thing with more intervention / control on industry standard software which may at some point bridge to iPad.

    I hate leaving this comment but - they just won’t optimise. What can you do.

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