Dear people at Skylum,
please stop trying to obfuscate the real problems and stop buying time and fix your software.
As longer as it takes to fix the many problems, so more and more you will also loose your credibility and customers.
You let us take useless steps and let us try useless solutions like with the last Luminar 4.3 update. Everyone who searches the threads will find proof, that you giving us the same answers and let us try the same steps as before - you only replace Lumiar 4 with Luminar AI. And you try again to blame other software or settings on a computer for your software faults.
As before in Luminar 4 I wonder what your support is really doing. Different people let me do the same steps again and again and this only after a few hours on the same day. This is not really a professional incident management.
I have worked as a support engineer, system engineer and have some experience with programming. So I have tried a few things with your software. In Luminar 4 I have told your support a few solutions for some problems and they worked.
You always try to blame nahimic software or font scaling or not updated drivers for the mouse problem with the submenus, but this is totally wrong.
It is a well known problem with the chromium framework. Just google for chromium framework and mouse problems and you have enough to read for a month and more.
And in every solution there is one advice: disable mouse hardware acceleration.
I can use Luminar AI on a fresh installed Win10 with Microsoft stock drivers and set my font scaling to 150% and it works. Then I installed nahimic software and the nahimic companion and Luminar AI worked. I have not updated any drivers or installed any other software.
A fresh Windows 10 with only the stock drivers from Microsoft(no driver updates from MS), with font scaling above 100% and with the complete nahimic software installed showed no problems with menus, mouse pointer or install problems with Luminar AI.
And no other software has so many problems on my "normal" PC as Luminar AI.
And for the opengl problems: Win10 20H2 works with stock drivers, because opengl is part of the Win10 installation. And when someone installs the Nvidia Drivers, opengl will also installed or updated to a new version. So every Nvidia card from 1050 up to 3090 will have a working opengl 3.3 and above version installed with Win10 20H2 or when you install the newest Nvidia drivers.
I have verified my tests on 2 PCs, a Notebook and with some VMs for debugging.
This is a proof that nothing you say will change or solve the problems.
Please stop fooling us and try to fix the problems without these useless answers or with blaming others. That is not a professional way to communicate with your paying customers.
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