Color cast on thumbnails




  • Official comment
    Austin Miller

    Hello Joe.

    Could you please send us the original file you are working with?

    Here's how you can send us the file:

    1. Visit
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    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the reply to this email.
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    Richard Harrington

    Hi, this is because the Catalog view is showing the embedded JPEG previews captured by your camera.  However, when you go to edit, the raw file is used and decoded.

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