NO EMAIL RESPONSE FROM CUSTOMER SUPPORT

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Nilkanth Productions

• December 16, 2020 22:11

I own Photography Business and Classes and some of my students were interested in learning LuminarAI and I am unable to locate My LuminarAI in my account, and I have tried to reach them 4 times, but there is no response. In fact, I am not getting an email confirmation to verify my account. Really disappointing and horrible customer service. Let's see if someone helps here or we will move on with getting a refund.

IF SOMEONE CAN HELP HERE IT WOULD BE APPRECIATED!!!

 

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  Richard Harrington

  • December 17, 2020 18:43

  https://www.youtube.com/watch?v=HtY7JKqPvIM&list=PLQlozenYb0jDBXLRwG0u34SlxjKcNmzjz&index=1

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  Helga Hufflepuff

  • December 18, 2020 07:33

  Hello Nilkanth Productions,

  We checked your e-mail and looks like Luminar AI was activated successfully. We are sorry for the negative experience you had. 

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  S Debski

  • December 21, 2020 13:14

  I am having the exact same issue. I paid 6 days ago and have raised tickets on a daily basis as I have the trial version which runs out in 2 days time.

  I am happy with the software but find the support unresponsive. I am yet to receive anything other than the automated response promising contact within 24 hours.

  It has now been SIX days. I know that the holiday period is upon us but the automated thing is working. MY account does not show the license details so when I log in, nothing changes.

  Please can someone just respond?

  Thanks,

  Steve

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