Cancellation of Luminar AI

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Frank Burden

• December 16, 2020 13:48

I wish to cancel my luminar AI which I activated yesterday 15 Dec 2020 but unable to find how (cancellation is part of purchase agreement)

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  Austin Miller

  • December 16, 2020 15:50

  Hello Frank. Please reach us via skylum.com/support so we can review your refund request.

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  Sandeep Dutta

  • December 17, 2020 17:41

  I tried that, what do we have to do there to get the cancellation done and pre-book amount refunded?

  It is not easy and not documented properly.. Can I please place a request here for cancellation as I dont need/like it? Why cant the cancellation process be transparent and easy??

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  Sandeep Dutta

  • December 17, 2020 17:43

  I continue to be a big fan of Luminar 4 and Aurora HDR but dont need/like the AI.. Please cancel my order and initiate refund.. Thanks!

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  Sandeep Dutta

  • December 17, 2020 17:48

  Requesting you to please initiate a refund as I dont need/Like Luminar AI... Thanks and Best Regards

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  Frank Burden

  • December 17, 2020 17:53

  Yep, I also use/like Luminar 4; but I'm not happy with AI version and have tried to cancel & receive a refund (as per policy/advertised) but this is not easy since finding how is buried....

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  Sandeep Dutta

  • December 17, 2020 17:59

  Agreed 100%, the refund request is as per your advertised policy.. Please refund asap.

   

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  Frank Burden

  • December 17, 2020 18:17

  to Austin Miller (1 day ago)... thank you for your response; it took me a while to find the hyperlink for cancellation of Luminar AI. I eventually found it and I belive I've completer the small online form ~ hopefully correctly? I look forwards to a speedy & successful outcome....

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  alvin samuel

  • January 06, 2021 21:37

  want to cancell plan

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  Helga Hufflepuff

  • January 07, 2021 09:24

  Alvin Samuel,

  In order to claim refund and cancel you purchase, please, submit an inquiry here: https://skylum.com/support

  Make sure to scroll to this section, fill out the form with your name, address, Billing questions as topic of your inquiry and select the app you are referring to: https://prnt.sc/wi4sln

  Then scroll down to bottom of page, select Click Here, type in message section that you want refund and press Contact Skylum: https://prnt.sc/wi4tfu

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