Luminar AI: Launch Q&A

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    Renato Alexandre

    Hi Alina,

    I received an email from Evelina with the instructions that I transcribed below (what is in bold is my answer) nothing has worked. I still cannot activate Luminar AI, the form to enter my account credentials does not appear. Now I want a refund of the purchase amount, since the site says that there are 30 days to return, and I can not find any way to make a claim for the return.

    1. Reboot your computer.  OK
    • Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off OK
    • Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help. (Eset Internet Security) OK
    • If your router has a firewall, temporarily disable it as well. (N.B. If your router has AI Protection, try disabling it as well). OK
    • Try an alternative Internet Connection, if possible - your Internet provider may be blocking the connection to our servers. You could share your mobile data to see if the issue is not network-related: OK



    If the issue persists, please do the following:
    In search, type Wi-fi settings > click on your Wi-Fi network (See the screenshot: http://prntscr.com/w3t72d ) > switch to the Private Network (see the screenshot: http://prntscr.com/w3t8bh ) I use a PC, not a laptop, I don't have wifi connection in it

     

    the software still does not open the form to activate, and the other menu options, such as "my software" are disabled

     

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    Kirk Osborn

    Hi. Please contact us via https://skylum.com/support and we will help you resolve your issue or provide you with a refund for your purchase. Thank you.

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    Renato Alexandre

    hi kirk,

    The answer above is a transcription of the communication I have had with Skylum support. In fact, I just answered the most recent email that they sent me, and honestly, I give up, nothing has worked, I feel quite frustrated, I was anxiously waiting for Luminar AI since I have good experience with Luminar 3 and 4, and in fact still use Lumina 4 as a plugin because I really like the software. I request that you inform me how I should proceed to receive a refund of what I paid. Thank you.

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    PAUL LUTZ

    Lutz Paul

    Rien ne fonctionne. Je demande le remboursement. Merci

     

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    Eric Dimitri

    Hi!!

    I have the same issue and tried all the possible options to troubleshoot. 

     

    I can't even reach support, since all I get are FAQ but don't reach to any place to open a  ticket or send an email. Please, reach me by email to ericberc@gmail.com

     

    This is really frustrating. I never faced anything like this with any softeware.

     

    Eric

     

     

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    D K

    Where is official trial version?! Users have to pay to try, right?

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    Helga Rowles

    Hi Eric - you can reach our support team at skylum.com/support. To submit a support request, fill out the form and choose "click here" to enter your question: http://prntscr.com/w5vwth   

    Hi D K - the official trial version will be available for download on our site later, at the beginning of next year.

     

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