Luminar AI: Launch Q&A
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Join Frederick Van Johnson, Rich Harrington and a panel of amazing photographers as they field your questions about LuminarAI, which just launched yesterday. The Zoom chat pod will also be staffed by four of our top educators and support staff to help answer every question.
We expect the session to fill up quickly so sign up soon to ask questions of the panel.
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Hi Alina,
I received an email from Evelina with the instructions that I transcribed below (what is in bold is my answer) nothing has worked. I still cannot activate Luminar AI, the form to enter my account credentials does not appear. Now I want a refund of the purchase amount, since the site says that there are 30 days to return, and I can not find any way to make a claim for the return.
- Reboot your computer. OK
- Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off OK
- Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help. (Eset Internet Security) OK
- If your router has a firewall, temporarily disable it as well. (N.B. If your router has AI Protection, try disabling it as well). OK
- Try an alternative Internet Connection, if possible - your Internet provider may be blocking the connection to our servers. You could share your mobile data to see if the issue is not network-related: OK
If the issue persists, please do the following:
In search, type Wi-fi settings > click on your Wi-Fi network (See the screenshot: http://prntscr.com/w3t72d ) > switch to the Private Network (see the screenshot: http://prntscr.com/w3t8bh ) I use a PC, not a laptop, I don't have wifi connection in itthe software still does not open the form to activate, and the other menu options, such as "my software" are disabled
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Hi. Please contact us via https://skylum.com/support and we will help you resolve your issue or provide you with a refund for your purchase. Thank you.
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hi kirk,
The answer above is a transcription of the communication I have had with Skylum support. In fact, I just answered the most recent email that they sent me, and honestly, I give up, nothing has worked, I feel quite frustrated, I was anxiously waiting for Luminar AI since I have good experience with Luminar 3 and 4, and in fact still use Lumina 4 as a plugin because I really like the software. I request that you inform me how I should proceed to receive a refund of what I paid. Thank you.
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Hi!!
I have the same issue and tried all the possible options to troubleshoot.
I can't even reach support, since all I get are FAQ but don't reach to any place to open a ticket or send an email. Please, reach me by email to ericberc@gmail.com
This is really frustrating. I never faced anything like this with any softeware.
Eric
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Hi Eric - you can reach our support team at skylum.com/support. To submit a support request, fill out the form and choose "click here" to enter your question: http://prntscr.com/w5vwth
Hi D K - the official trial version will be available for download on our site later, at the beginning of next year.
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