activation fail

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John hallgrimsson

• December 15, 2020 21:45

starting to realize that Skylum has a worthless support -      and seems a waist of time writing in this forum 

they sell software that can't activate 

 

 

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  Austin Miller

  • December 16, 2020 11:15

  Hello John. We are sorry for the delayed reply. We have an increased number of incoming inquiries and the reply time might be over the default 24 hours timing. Would you be so kind as to specify what issue do you have with the activation?

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  John hallgrimsson

  • December 16, 2020 11:33

  I can login to website fine -    have reset password many times which does not fix anything -  

   

  this is the error 

  "

  Luminar^AI can’t sign in to your Skylum account at the moment. Check your internet connection and try again. Contact support at skylum.com/support if you need help."

   

  I type in my id -       igetsmart@gmail.com   and then my password -  enter sign in -   and get this error -     in website says I have 1 active   

  I am only using one computer and have not tried on any other computer 

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  Alfredo Martínez

  • December 16, 2020 12:25

  I have the same problem

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  Yelton Correa

  • December 16, 2020 16:20

  I have the same problem. I can't activate it

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  Alfredo Martínez

  • December 16, 2020 17:40

  Hi Yelton
  Look here https://community.skylum.com/hc/en-us/community/posts/360010156400-Luminar-AI-fails-to-login?page=1#community_comment_360002508560

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