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111 comments

  • Official comment
    Avatar
    Helena Carter

    Hi Everyone,

    Your anti-virus software and firewall may be the issue. Please try the following:

    Let us know if this helps.

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    Richard Clapp

    I've installed AAI successfully, but, when I try to activate on the screen provided, I can't input any information. This is on a brand new HP desktop with the latest Intel Iris Graphics chip.

     

    I then installed it on an older HP desktop, and it operated perfectly.  My older PC has an NVIDIA chip in the Display Adapters and an older Intel Graphics chip.  The new computer has no NVIDIA chip and the Iris chip.  I've pointed this out to one of my many pen pals in the Skylum support group and suggested that Skylum repair its product rather than ask its users to jump though hoops to find a workaround. With all the problems all of us are having, I think I know why Skylum won't allow their support people have a conversation with any of its users.

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  • Avatar
    Roy Martin

    Update:  18 December 2020

    • LuminarAI working.

    Update:  17 December 2020

    • Moving install exe out of Downloads folder and onto Desktop allowed the installer to do its job.
    • LuminarAI launches, but won't let me create a catalog in my Pictures folder.  I had to create it on another drive for some reason I don't understand yet.
    • LuminarAI allows me to enter my credentials and I verified that it has been activated.

     

    Same problem. 

    I have this problem with just about every version of Luminar I have installed. 

    The installer won't run.  And even when I have been able to get previous versions installed, I have to repair the install every time I want to run Luminar.

    Definitely not a hardware issue with this PC.

    Funny, I never have an issue when installing on a Mac.  It doesn't feel like the Windows version gets the same attention.

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    Hamid Naderi

    I have more of less the same issue. My installation get completed but when I try to run Luminar AI, a splash screen appears and goes away. This is all I get from Luminar AI.

    I disabled my Windows 10 Defender Firewall nothing changed at all.

    I have installed the Luminar AI successfully , but I am NOT able to launch it. I think this is a general issue for thee Skylum team. 

    I am using my PC as an Administrator and I have uninstalled and reinstalled Luminar AI twice but the problem is still there. I think we all need help from Skylum team.

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  • Avatar
    Aaron Lamb

    CC Cleaner???  Really, your advise is to have users use software that has been hacked not once but twice?
    You can't supply a registry path so the users can manually delete the keys without using questionable software?

    Probably wouldn't hurt to push a full package installer to download, from what I am seeing this net install is flaky at best (not surprised)

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  • Avatar
    Athanasios Chatzis

    No, I don't think so. Simply the software fails to show the activation window. I hope Skylum to take care of this the soonest possible and send us a link to a new version which gives us at least the opportunity to register the software. Thank you.

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    Todd Phillips

    Yea Joe that worked for me just now to! Thanks buddy! 

    Nice of the Luminar folks to help us out here. Not!

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    Member

    exactly the same - no activation screen 

    no response from support except automatic answer.... 

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    Bryan Michael

    I'm so thankful I checked here BEFORE purchasing.  I had the same issues with installation with Luminar 4 on a Windows machine, and it appears to be happening all over again with Luminar AI.  I am so incredibly thankful that I DID NOT purchase this product.  It appears that once again a mountain of refund requests are on the way for Skylum.   Good luck photographers, I wish you all well.  

     

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  • Avatar
    Gonzalez Brigitte

    Bonjour,

    Impossible d'activer luminar AI ! y a-t-il une solution ?

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    Hugh Jones

    HA! Good luck with that, Tom! I ordered AI 4 before it ever released. When it finally did come out, I could NEVER make it work, no matter how many times I did exactly what Skylum support suggested as well as other users. It's a piece of trash if you can't make it auto install like every other good software out there.i gave up after 2 months and got my money refunded, so don't bother wasting yours!

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  • Avatar
    Lars Winther Schmidt

    I don't have Norton and it isn't installing here either. I click the installer file, windows asks me if I want to run it, I click yes and it just disappears and apparently does nothing.

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    Johann Kohl

    Auch ich arbeite nun schon seit über einer Woche daran, meine Early Bird Version und nun auch Nachfolgeversionen von Luminar Ai  auf Win 10 pro zum Laufen zu bringen, leider nach unzähligen Versuchen nicht möglich!! Die Installation erfolgt schnell und sicher, beim Starten erlischt der Vorgang nach wenigen Sekunden, erbitte Hilfe!! LG aus Österreich

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  • Avatar
    Tetsuya Ito

    I'm having the same problem.
    I Double-click the installer file, Windows asks me if I want to run it, I click yes and it does nothing.
    It is the same even if the anti-virus software is stopped.

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  • Avatar
    Bernd Pesteike

    Same situation as Lars Winther Schmidt, Roy Martin, Johann Kohl and others above: The Luminar AI installer breaks off - no installation happened!!!

    By the way: It's the same issue with all of my Skylum software. Also Luminar 4.3.0-6886 and Aurora don't work since my Win 10 Pro is updated to version 2004 /20H1. I send several mails to Skylum support with log files in attachment. No answer since several days.

    There is a big problem in general with (some) Windows installations! Needless to say that all other software works fine! Only Skylum is the problem!

    Your help is strongly needed! Thanks a lot!

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  • Avatar
    Todd Phillips

    I've downloaded the installer twice, rebooted my machine twice, run install as administrator, disabled Windows Defender and the installer will not even begin. When I run it nothing happens. I'm running Windows 10 Pro on a very high end machine. No antivirus, antimalware, or defender running.  

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    Member

    Same problem here. No activation windows. Seems they forget to add some AI to the activation process!

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    Hamid Naderi

    What a Great job  you are doing deleting my comments. I thought I bought a Photo Editor, looks like that Skylum is more of a censorship company. Why deleting my comments? You don't want other to see it? what you are hiding? Your Censorship is working very well but not you Luminar AI

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  • Avatar
    Joe Hernandez

    I was having the same issue, but after trying everything I read that I should do, I decided to move my install file from my download folder and placed it on my desktop, and tried again.  Guess what? It worked!  I was able to install the program and ran it very quickly, then got on this site to let you know what worked for me.

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  • Avatar
    Hamid Naderi

    Uninstalled Luminar AI, downloaded a new copy, moved it into the Desktop. Installed it from Desktop and guess what? IT DOES NOT WORK. Everything like the first time. When I launch the Luminar AI, all I get a splash screen as per the image attached for 2 seconds and NOTHING ELSE.

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    patrick james cassells

    Im sure there are alternatives to this software that wont dissapoint, im not messing around i will give skylum 5 more days and then demend a refund, poor show skylum

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  • Avatar
    Philippe Cailloux

    Same issue here (launch the installer, nothing happens). I tried the different suggestions mentioned throughout the thread. Running Win 10 Pro on a new i7-10700K, nvme ssd, 64GB ram, nvidia GTX 1080 in case people see a hardware pattern.

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    Member

    I tried everything that Margaret suggest. It does not work. It's just crazy to go with all this fuss to install a piece of software. You should change the install/activation process and not let your customers go through all of that.

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    Nagar Naranjo

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    Ahmed ALGNAYNY

    I thought i am the only guy with bad luck....I would say go to hell Peter Micknon for recommending this software
    what a waste of time and money

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  • Avatar
    Philippe Cailloux

    This morning, Skylum support sent me a link to an installer for Skylum AI.

    https://downloads.skylum.com/luminarai/win/Win_Luminar_AI_Release.msi

    This installer works for me and I'm now playing with Skylum AI. 

    As a reference, my issue was: launching the Skylum AI installer (on Win 10, on a recent machine) would not do anything past the Windows installation dialog confirmation. 

    I'm sharing in case it may help some of you. 

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    Mike Forsman

    Philippe Cailloux, thanks for passing that along -- it WORKS!

    IIRC, someone suggested/requested the full installer package back on day 2 or 3 of "The Great Luminar AI Installation Wars."  A little late is better than never. Thanks Skylum, I had nearly given up. It's not the fastest editor out there, but its installed and it seems to be fully functional!

    Thanks again Philippe for passing along the .msi package ...

    https://downloads.skylum.com/luminarai/win/Win_Luminar_AI_Release.msi

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    J-W van de Griendt

    it is a luminar problem   not the computer from every one 

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    Kunal Sharma
    SKY AI & Augmented SKY feature is not working. I have tried many pictures however software is not able to read any of them image.
     
    Also Luminar is only working as a plugin in my photoshop software not as a standalone software. I don't know why.. This Luminar has caused me a headache the moment i bought. 
     
    At first i was facing problem on installation now features are not working. I mean technical team should work better before issuing the software in public. 
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    Lori Cole

    Ok, you guys. I purchased Luminar about 2 weeks ago. I downloaded it to my 6 month old Windows 10 PC and things were going along fine until about 5 days ago. The app started kicking me out repeatedly and closing itself, then it began to freeze up on the splash screen when I tried to open the app. I finally got sick of it and tried reinstalling it twice, (now 4x) but now, when I try to open it after it downloads, I get a message that I need to update to Windows 10 in order to run Luminar. I am using Windows 10. This computer has only had Windows 10 installed AND all of the latest updates have already been installed.  

    To make matters worse, there are no actual human beings working at Skylum/Luminar who can answer a question by phone, so I have to wait another day, assuming someone will eventually get back to me with something more helpful than "read our FAQ", "look up these tips" or "join the community." This is ridiculous. It doesn't help looking here to discover that they have a track record of not playing well with Windows.   

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