Luminar AI does Not Start, we couldnt verify your activation info
Answered
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Please login to your Skylum account here:
After that, please make sure that you have LuminarAI in 'My Software' tab.
If you don't see LuminarAI in the list, please make sure that your account is created with the same email address that you used for the purchase (this should be the email address where you have your invoice for the app).
Looking forward to hearing from you.
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Hey guys,
Please try the following:
- Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off
- Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
- If your router has a firewall, temporarily disable it as well.
If the solution above doesn't work, please try resetting your hosts file back to the default value: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default
Here is the video tutorial that may also be helpful: https://www.loom.com/share/0cf4050f5e3a4551880bbd0eb2ea0684
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Sorry to hear it didn't work for you.
Please, reach our techs via https://skylum.com/support so that they could help you further. Thanks in advance!
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Hi, I had the exact same issue. (I'm on Windows 10)
The installation went well but every time i get the message "We couldn't verify your activation info..."
Tried everything, uninstall, clean the registry, run as admin, deactivate windows defender, installed the alternate installer proposed by the skylum bot... all the system requirement were OK...then trying to launch "msinfo32" (from Windos +R) I realised that I had a problem with my WMI so here's the things i did :
1) Reboot my computer2) Clic on Start/Windows button and type "cmd" Then Right Clic on it and Run as administrator
3) type : net stop winmgmt
4) In the Windows explorer, open Windows\system32\wbem.
5) Delete the directory Repository. (don't know why but had to insist and type several times the "net stop winmgmt" but finally deleted the whole "Repository" directory)
5) Then restart the service typing : net start winmgmt
6) (Still in the cmd windows) type : cd /d %windir%\system32\wbem
7) type : for %i in (*.dll) do RegSvr32 -s %i
8) type : for %i in (*.exe) do %i /RegServer9) Launch Luminar AI and Enjoy ! :-)
It worked for me so hope that could help.
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I am very sorry that you are still facing this issue.
Please, reach our tech support via https://skylum.com/support so that they could help you troubleshoot the issues with activation.
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Cyrille Coussat . Thank you. Your steps above worked for me. I was trying to reach support for the past 2 days and they did not respond me. Your steps helped to resolve my issues. Thanks man.
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Hi David P,
Please, reach our tech support via https://skylum.com/support so they could help you fix the problem with activation.
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