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4 comments

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    Elena Blum

    Hi Kenneth,

    An early bird is a customer who was among the first 30,000 purchasers of LuminarAI and pre-ordered their copy up to and including September 30. If you’re an early bird purchaser, the app will be available for you in your Skylum account.

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    Kenneth Comben

    I have checked my account

    I paid for ealry bird for luminar Ai on  04/09/2020 ref number MAC200904-5526-56799 it was before the 30,000 limit

    this does not show on my account details

    and i have no emails from you regarding this for downloading. i am a bit miffed about this

     

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    Kenneth Comben

    Hi Elena,

    I think i see the problem. I paid by Paypal  . the Paypal account is in my wifes name.

    It seems that Fastspring put my purchases in my wifes name. this hapend with Luminar 4 and skylum told me they would link the 2 names, so no early bird again for me !please can you sort this mess out?

     

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    Elena O'Brien

    Hi Kenneth Comben,

    I've changed your LuminarAI activation email and sent you an email to download LuminarAI.

    Please enjoy and let us know if any questions arise!

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