luminar 4
Answered
plus moyen d'ouvrir Luminar 4 j'ait out désinstallé , réinstallé et rien sauf une fenetre qui s'ouvre avec une photo de rocher avec des oiseaux puis disparait .
je suis sur Windows 10 32go de ram .
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Hello jean.
Could you pleasee try the following steps?:
- If there are any updates for your Windows operating system, install them. Check this article if you need help with that: https://support.microsoft.com/en-us/help/12373/windows-update-faq
Ensure that you have all the components that are essential for the operation of our software:
- Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
- Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
- Ensure that you have C++ 2015, 2017 and 2019. Download the package here (click this text to open link).
In case the steps above didn't help, please, provide us with your complete system summary:
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the name of the file (you can choose any you like), save it somewhere where you can easily find it and attach this text file to your email to support@skylum.com
N.B. The links are clickable and show the screenshots that can guide you, if necessary.
Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8
Looking forward to hearing from you.
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