Luminar 3 does not stay open

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• December 05, 2020 01:07

 

I installed the software Luminar 3 and it kept crashing: it opened for less than a minute after I clicked open and closed before I could open any photo to edit.  It happened 10 times out of ten. Did the repair and uninstalled/reinstalled did not fix the issue. Need some help!

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• 

  Austin Miller

  • December 05, 2020 07:50

  Hello,

  Would you be so kind as to send us event logs?:

  1. Reproduce the issue.
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach it to your email to support@skylum.com.

  Here is the video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

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